Global Service Solutions Specialist

ABB E-mobility; San Giovanni Valdarno; In loco; EUR 65.000 - 90.000; Tempo pieno

Vantaggi offerti da questo lavoro

Lunch area with fresh food

Great coffee with in-house barista

Descrizione del lavoro

ABB E-mobility is seeking a Global Service Solutions Specialist to shape and optimize our service offerings across the charging ecosystem. You will define commercial strategies, ensure competitive pricing, and equip sales teams with the tools to win high-impact opportunities.

The role demands translating complex tech and contractual details into clear customer value and scalable service concepts. You will collaborate with cross-functional teams and external partners to expand service portfolios

Competenze

• Bachelor's degree in engineering, economics, business administration, or related field is required.
• 3–5 years of experience in Service Product Management, Technical Sales Support, Service Sales, or related commercial role.
• Strong understanding of SLAs, service contracts, and interpreting technical/contractual requirements.
• Strong Excel skills to build cost models, analyze profitability, forecast revenue, and translate data into business insights.

Mansioni

• Innovate the portfolio by gathering market intelligence and continuously improving service products and SLAs.
• Expand service offerings beyond DC chargers for BESS, energy management, pantographs, and other supporting infrastructure.
• Collaborate with internal and external partners to define service strategies, operational models, SLAs, and commercial packages for new and evolving charging site technologies.
• Analyze market trends and competitor offerings to keep regional services aligned with customer expectations.
• Provide strategic advice for non-standard customer requests and complex opportunities to enable executive decision-making.
• Equip sales teams with playbooks, pricing guidance, and winning proposal strategies.
• Participate in customer meetings to explain service concepts and present value-driven solutions.

Conoscenze

Service portfolio

Pricing guidance

SLAs

Market intelligence

Cost modeling

Cross-functional collaboration

Forecast revenue

Strategic advice

Formazione

Bachelor's degree in engineering, economics, business administration, or related field

Strumenti

Excel

Descrizione del lavoro

Be the driving force behind our service offerings!

As a Global Service Solutions Specialist

you will act as the commercial architect of our service offerings. You will help define, develop, and optimize service solutions that support the entire charging ecosystem. You will ensure our proposals are competitive, our pricing is accurate, and our sales teams are equipped to win. If you enjoy bringing structure to complex environments and want to make a tangible impact in the rapidly evolving world of electric mobility, we want to hear from you.

We're looking for a professional with proven expertise in service portfolio development and deep knowledge of the charging ecosystem. If you're passionate about building tomorrow's charging infrastructure through innovative service design and want to make a tangible impact in the rapidly evolving world of electric mobility, we want to hear from you.

In This Role, Your Main Responsibilities Will Be

• Innovate the portfolio by gathering market intelligence and continuously improving service products and SLAs.
• Expand service offerings beyond DC chargers for BESS, energy management, pantographs, and other supporting infrastructure.
• Collaborate with internal and external partners to define service strategies, operational models, SLAs, and commercial packages for new and evolving charging site technologies.
• Analyze market trends and competitor offerings to keep regional services aligned with customer expectations.
• Provide strategic advice for the non-standard customer request and complex opportunities, enabling executive decision-making.
• Equip sales teams with playbooks, pricing guidance, and winning proposal strategies.
• Participate in customer meetings to explain service concepts and present value-driven solutions.

To make the above work, we are seeking a candidate with

• Bachelor’s degree in engineering, Economics, Business Administration, or a related field is required.
• 3-5 years of experience in Service Product Management, Technical Sales Support, Service Sales, or a related commercial role. Experience in industrial technology, energy, infrastructure, or EV sectors is a plus.
• Strong understanding of SLAs, service contracts, and the ability to interpret technical and contractual requirements.
• Strong Excel skills with the ability to build cost models, analyze profitability, forecast revenue, and translate data into actionable business insights.
• Ability and willingness to understand complex technology ecosystems and develop service solutions across multiple asset types.
• Ability to translate complex operational and technical concepts into clear commercial value and offering for customers and sales teams.
• Comfortable working cross-functionally with Sales, Tendering, Engineering, Operations, Product Management, and external partners.
• A proactive approach with a focus on creating customer value, improving business performance, and delivering results in a fast-moving market

What’s in it for you?

Work with the best specialists in their field, in a diverse environment with unparalleled global reach. Feel inspired by our strong strategy and laser focus on the market and the leading portfolio in the EV charging world. See our latest product here: OM X-Series | ABB E-mobility

We expect you to take strong ownership and accountability for the scope you work on enabling you to strongly contribute and make a difference and be a part of the transformation into a future of sustainable and efficient mobility.

A competitive compensation package in line with your capabilities and experience, in an environment where you can grow and learn. We offer healthy and freshly served food in the lunch area, and the best coffee breaks with our in-house barista!

Our individual differences make us successful. Diversity, inclusion, and equal opportunities are at the core of what we do. We celebrate different experiences and perspectives, and we aim to empower everyone in the creation of sustainable solutions for people all over the world.

This is a unique opportunity to make a difference in a rapidly growing sector. If you're ready to take on exciting challenges and shape the future of E-mobility.