Remote EV Service Leader

ABB E-mobility; San Giovanni Valdarno; Remoto; EUR 35.000 - 43.000; Tempo pieno

Descrizione del lavoro

ABB E-mobility in Italy seeks a Technical Service Lead who blends engineering know-how with team leadership and customer focus to deliver outstanding support for EV charging solutions.

You will manage remote support, coach a technical team, assist installers, identify growth opportunities, and drive improvements across products and processes in a multicultural, international environment.

Competenze

• Bachelor's or Master's in Electrical Engineering or related field.
• 3-4 years in technical engineering, field service, or technical support in EV/energy.
• Experience leading technical teams and developing engineering talent.
• Strong expertise in electrical systems, installations, maintenance, and troubleshooting.
• Hands-on experience with Linux-based systems and software environments.

Mansioni

• Act as the primary technical and customer-facing contact, building trusted relationships and ensuring an outstanding customer experience.
• Lead and coordinate remote support activities, prioritizing resources based on technical complexity and business impact.
• Drive service excellence by ensuring timely case resolution and compliance with SLAs.
• Coach, mentor, and develop a team of technical specialists, enabling them to deliver high-quality customer support.
• Support local teams and service partners with charger installation, commissioning, and technical troubleshooting activities.
• Identify customer needs and commercial opportunities, contributing to service growth through new equipment, upgrades, and service agreements.
• Champion continuous improvement by driving enhancements across products, processes, knowledge management, and cross-functional collaboration.

Conoscenze

Leadership

Customer engagement

Linux

Electrical systems

Data-driven analysis

Stakeholder management

Formazione

Bachelor's or Master's in Electrical Engineering or related discipline

Strumenti

Linux systems

Industrial software

Descrizione del lavoro

ABB E-mobility in Italy seeks a Technical Service Lead who blends engineering know-how with team leadership and customer focus to deliver outstanding support for EV charging solutions.

You will manage remote support, coach a technical team, assist installers, identify growth opportunities, and drive improvements across products and processes in a multicultural, international environment.