Senior Program Manager, Repair Ops

Lime; Milano; Ibrido; EUR 110.000 - 140.000; Tempo pieno

Descrizione del lavoro

Lime is seeking a Sr Program Manager, Repair Operations to build and scale the operating system for Repair Operations worldwide. You will lead a globally diverse team of project managers, turning complex operational problems into scalable solutions and partnering with Local Operations, Central Operations, Supply Chain, Product, Engineering, Data, and Finance to embed sustainable change across markets.

This hybrid role requires residence in Milan to collaborate effectively with teams.

Competenze

• Experience driving operational change in a large, globally distributed organization.
• Ability to move from strategy and diagnosis through pilot, rollout, and measurable results.
• Strong desire to improve processes to raise repair quality and efficiency.

Mansioni

• Own the global Repair Operations program, including priorities, operating model, governance, and change-management approach.
• Lead and develop the global Repair Operations team, setting priorities and performance standards.
• Design and scale a common Repair Operations management system with standards and metrics.
• Drive operational change across a large, globally distributed network of repair facilities and frontline teams.
• Build alignment across markets by influencing leaders and securing resources for change.
• Own the global Repair Operations training and certification strategy, including curricula and readiness criteria.
• Own the Repair Operations measurement framework and source-of-truth reporting, ensuring clear, actionable metrics.

Conoscenze

Global transformation

Data-driven

Cross-functional leadership

Program management

Change management

Descrizione del lavoro

As the largest global shared micromobility business, Lime is on a mission to build a future where transportation is shared, affordable and carbon-free. A Time Magazine 100 Most Influential Company, Lime has powered more than one billion rides in close to 30 countries across five continents, spurring a new generation of clean alternatives to car ownership. Learn more at li.me.

Lime is hiring a Sr Program Manager, Repair Operations to build and scale the operating system for Repair Operations worldwide. We’re looking for a global transformation leader who can align markets around common operating standards and lead measurable improvements in repair quality, efficiency, and compliance. This pivotal role brings together continuous improvement, tooling, training, data, and cross‑functional execution to build repeatable systems and help teams deliver consistent results at scale.

You will lead a globally diverse team of project managers in turning complex operational problems into scalable solutions—from diagnosing root causes and testing changes in live operations to validating impact and translating proven practices into global standards. You will partner closely with Local Operations, Central Operations, Supply Chain, Product, Engineering, Data, and Finance to build alignment, drive adoption, and embed sustainable change across markets.

This is a hybrid position with a requirement for candidates to reside in Milan to maintain effective collaboration across teams.

What You’ll Do:

• Own the global Repair Operations program, including the priorities, operating model, governance, and change‑management approach required to improve performance across markets.

• Lead and develop the global Repair Operations team, setting priorities, operating standards, and a consistent performance‑management approach for a diverse team of project managers.

• Design and scale a common Repair Operations management system, including global standards, operating cadences, performance metrics, and continuous‑improvement routines.

• Drive operational change across a large, globally distributed organization of repair Operations warehouses and frontline teams.

• Build alignment and adoption across markets by influencing country and market leaders and securing the resources required to implement change.

• Partner Knowledge Sharing to own the global Repair Operations training and certification strategy, including role‑based curricula, standard work, train‑the‑trainer programs, certification requirements, and readiness criteria for core repair activities.

• Own the Repair Operations measurement framework and source‑of‑truth reporting, ensuring that metrics are clearly defined, trusted, actionable, with good frontline visibility, and used consistently by frontline teams and leadership.

• Own the Repair Operations tooling and equipment strategy, including operational requirements, standards, pilots, maintenance, and adoption. Partner with Product and Engineering to test solutions, validate impact, and scale tools that enable safe, repeatable, high‑quality repairs.

Core Performance Metrics

This role will own and be accountable for improving three dimensions of Repair Ops performance:

• Quality: Successful trips generated from each repair.

• Efficiency: High‑quality repairs completed per unit of labor and materials input.

• Compliance: Adherence to timekeeping, quality‑control, required‑maintenance, and spare‑parts processes.

About You:

• You have experience driving operational change in a large, globally distributed organization, particularly in repair operations, warehouse operations, fleet operations, or a similar environment.

• You are a global transformation leader who can move from strategy and diagnosis through pilot, rollout, adoption, and measurable results.

• You are passionate about improving processes to raise repair quality and team efficiency.

• You use data to identify opportunities, understand root causes, and measure whether changes are working.

• You can turn complex analysis into a clear, compelling narrative that motivates teams and aligns senior stakeholders.

• You have managed a team, set a high bar for execution, developed talent, and handled performance management effectively.

• You are an effective cross‑functional leader who can communicate clearly with frontline operators, peers, stakeholders, and senior leaders and influence with and without direct authority.

• You thrive in ambiguity, bring structure to complex problems, and maintain a strong sense of ownership through execution.

Preferred Experience:

• 7+ years of relevant experience in repair, warehouse, fleet, manufacturing, logistics, supply chain, operations, or program management, including experience leading people in fact‑paced, multinational environments and/or complex multi‑country or global programs.

• Experience with Lean/Kaizen, ISO or comparable quality‑management systems, operational audits, and measurable control frameworks.

• Strong analytical and operational‑planning skills, with comfort working across data, dashboards, and business cases.

• Experience partnering with Product, Engineering, Supply Chain, Finance, or Data teams to improve operational systems.

• Experience designing training and certification programs for distributed frontline teams and managing tooling and equipment standards, operational pilots, and implementing solutions at scale.

• Experience partnering with Supply Chain on spare‑parts management, inventory accuracy, and replenishment

The base salary range listed reflects what Lime reasonably expects to offer for this role, with the final base salary determined by objective factors such as the candidate’s location and relevant skills and experience. For roles based in Italy, compensation will also be determined in accordance with the applicable Commercio - Confcommercio, including the relevant classification level and any applicable minimum compensation requirements. Depending on the position, the total compensation package may also include discretionary annual performance bonus opportunities and equity, subject to applicable plan terms and eligibility requirements.

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Lime is proud to be an Equal Opportunity Employer. We believe different perspectives help us grow and achieve more. That’s why we’re dedicated to building and developing a team that reflects a wider range of backgrounds, abilities, identities, and experiences. If you require a reasonable accommodation during the application or hiring process, please email [e-mail] for assistance.