Senior Oracle EBS Manufacturing Analyst

Vertiv Co; Tognana; In loco; EUR 43.000 - 55.000; Tempo pieno

Descrizione del lavoro

Vertiv Co in Piove di Sacco, Italy, seeks a Senior Analyst - Manufacturing to own end-to-end Oracle EBS incidents in manufacturing. You will drive resolution for complex tickets, perform root-cause analysis, and coordinate with ERP Product Specialists to ensure stable operations within the Run model.

Role requires 3–5 years in Oracle EBS functional roles, and specialization in at least one manufacturing module.

Competenze

• 3–5 years of experience in Oracle EBS functional roles with exposure to complex incident management.
• Specialization in at least one Oracle EBS module related to manufacturing.
• Proven experience in handling complex, unstructured, or cross-module incidents.
• Deep understanding of end-to-end business processes related to the assigned Oracle EBS module.
• Advanced capability in conducting root-cause analysis and translating findings into actionable corrective measures.

Mansioni

• Take end-to-end ownership of complex tickets escalated from Triage and Junior Analysts, ensuring thorough analysis and resolution within SLA targets.
• Support prioritization and backlog management, especially for high-severity incidents, ensuring alignment with business impact and SLA requirements.
• Design, validate, and implement functional fixes and workarounds, confirming solution effectiveness with key business stakeholders.
• Generate structured ticket handover materials to ensure continuity in the Follow-the-Sun model.
• Perform in-depth root-cause analysis for complex or non-standard incidents, accurately identifying underlying functional and process failures.
• Define corrective actions and drive preventive measures to reduce recurring incidents and improve process stability.
• Promptly engage the ERP Product Specialist when additional expertise is required or challenges arise beyond functional scope.
• Escalate unresolved issues to ERP Tech Factory, providing comprehensive documentation of analysis performed and resolution attempts.
• Provide updates on solution design and technically resolved tickets to the Shift Manager and relevant stakeholders.
• Participate in cross-functional stand-ups to remove blockers and accelerate cross-module resolution.
• Maintain and enhance knowledge assets, including functional documentation, troubleshooting guides, and known-error records.
• Support regression, UAT, and hypercare testing to ensure operational readiness for releases.
• Drive the adoption of enabling technologies (ServiceNow, Oracle EBS, SharePoint) for efficient ticket tracking and resolution documentation.

Conoscenze

Oracle EBS expertise

Manufacturing domain knowledge

Root-cause analysis

Incident management

Cross-functional collaboration

Formazione

Bachelor's degree in a relevant field

Strumenti

ServiceNow

SharePoint

Descrizione del lavoro

Vertiv Co in Piove di Sacco, Italy, seeks a Senior Analyst - Manufacturing to own end-to-end Oracle EBS incidents in manufacturing. You will drive resolution for complex tickets, perform root-cause analysis, and coordinate with ERP Product Specialists to ensure stable operations within the Run model.

Role requires 3–5 years in Oracle EBS functional roles, and specialization in at least one manufacturing module.