Ops Quality & Process Improvement Specialist

FedEx Logistics; Fiumicino; Hybrid; EUR 42,000 - 56,000; Full time

Benefits offered by this job

Training to get you started and on-the

Tuition Assistance Program

Employee Assistance Program

Employee reduced-rate shipping

Great career opportunities

Job summary

FedEx Logistics in Italy seeks an Ops Service, Quality and Process Associate to join a newly formed European Global Trade Service department. You will analyze data, lead improvement initiatives, and collaborate with customs operations, planning, and engineering to enhance service levels across IT, PL, and PT.

The role emphasizes proactive problem solving, strong communication, and leadership to drive projects across regions within a hybrid work setup.

Qualifications

• Must have university degree.
• Strong problem-solving and analytical skills.
• Excellent communication skills at all levels of the organization.
• PM certification preferred (e.g., PRINCE2, PMP).

Responsibilities

• Perform root cause analysis using dashboards or data queries.
• Lead quality and process improvement initiatives for operational customs clearance.
• Collaborate with customs clearance operations, Planning, and Engineering to improve service.
• Ensure alignment with quality objectives and operational standards.
• Support programs/projects across regions with multiple departments.

Skills

Problem solving

Analytical thinking

IT affinity

Proactivity

Change influence

Communication

Planning & organizing

Coordination & leadership

Education

University degree

Job description

FedEx Logistics in Italy seeks an Ops Service, Quality and Process Associate to join a newly formed European Global Trade Service department. You will analyze data, lead improvement initiatives, and collaborate with customs operations, planning, and engineering to enhance service levels across IT, PL, and PT.

The role emphasizes proactive problem solving, strong communication, and leadership to drive projects across regions within a hybrid work setup.