Operations Quality & Process Improvement Specialist

FedEx; Calderara di Reno; On-site; EUR 42,000 - 63,000; Full time

Benefits offered by this job

Training provided

Learning resources

Tuition assistance

Employee assistance program

Discount shipping

Job summary

FedEx in Italy (Emilia-Romagna) seeks an Ops Service, Quality and Process Associate/Specialist to join a newly formed department under the European Global Trade Service organization. You will lead quality initiatives and support customs clearance service objectives across regions.

Ideal candidates combine problem solving with strong analytical and IT skills, and have a university degree. PRINCE2/PMP certification is a plus. The role is on-site in Calderara di Reno with opportunities for growth.

Qualifications

• University degree
• PM certification preferred (e.g. PRINCE2, PMP)

Responsibilities

• Root cause analysis based on dashboards or data queries.
• Lead and manage quality and process improvement initiatives for customs clearance service objectives.
• Collaborate with local customs clearance operations, Planning and Engineering, Compliance, Regulatory and other functions to improve service.
• Ensure alignment with strategic quality objectives and operational standards.
• Support programs and projects across regions with multiple departments.

Skills

Problem solving

Analytical skills

IT affinity

Proactivity

Influence change

Process thinking

Communication skills

Planning & organizing

Customs clearance knowledge

Leadership

Education

University degree

PM certification preferred (e.g. PRINCE2, PMP)

Job description

FedEx in Italy (Emilia-Romagna) seeks an Ops Service, Quality and Process Associate/Specialist to join a newly formed department under the European Global Trade Service organization. You will lead quality initiatives and support customs clearance service objectives across regions.

Ideal candidates combine problem solving with strong analytical and IT skills, and have a university degree. PRINCE2/PMP certification is a plus. The role is on-site in Calderara di Reno with opportunities for growth.