Senior Manufacturing Quality Lead – Field & Customer

Baker Hughes; Toscana; On-site; EUR 63,000 - 117,000; Full time

Benefits offered by this job

Private medical care options

Life insurance

Disability programs

Tailored financial programs

Flexible working patterns

Wellbeing activities

Contemporary work-life balance

Job summary

Baker Hughes in Italy seeks a Quality Assurance Manufacturing Manager – Customer Field Non-Conformities to lead handling of field issues and drive permanent fixes across manufacturing. You will bridge Manufacturing, Engineering, Quality and Field Services, ensuring timely closures and effective lessons learned.

Responsibilities include leading cross-functional investigations, deploying robust root cause analysis and corrective actions, and partnering with customers and project teams to sustain

Qualifications

• Bachelor’s degree in engineering, Manufacturing, Quality, or other STEM discipline from an accredited university.
• Significant experience in Manufacturing, Quality Assurance, Quality Control, Field Quality, Operations, or Industrialization environments.
• Proven field experience supporting Installation, Commissioning, Start-up, or Service activities of industrial equipment.
• Strong understanding of manufacturing processes, quality systems, and product lifecycle management.
• Experience leading Root Cause Analysis and corrective action programs within complex industrial organizations.
• Knowledge of Quality Management Systems (ISO 9001 or equivalent).
• Ability to coordinate multiple projects and global cross-functional teams simultaneously.
• Demonstrated project management and stakeholder management skills.
• Fluent English and Italian
• Technical knowledge of Energy, Oil & Gas, Turbomachinery, Compressors, Gas Turbines, or similar industrial products

Responsibilities

• Lead Customer-Site Manufacturing Issue Management.
• Coordinate containment actions to minimize customer impact and protect project execution schedules.
• Support concession and deviation reviews, ensuring contract compliance and appropriate risk assessment.
• Lead cross-functional investigations involving Manufacturing, Engineering, Quality, Supply Chain, and Field Services teams.
• Ensure robust Root Cause Analysis, and corrective/preventive action processes are executed through closure.
• Verify effectiveness of corrective actions and prevent recurrence across similar products, projects, and manufacturing sites.
• Establish and maintain an effective feedback mechanism between customer sites and manufacturing facilities.
• Drive deployment of lessons learned into manufacturing processes, procedures, work instructions, training, and quality controls.
• Support continuous improvement initiatives based on field performance data and customer feedback.
• Participate in customer meetings, project reviews, lessons learned sessions, and quality governance forums.
• Act as a trusted quality representative when addressing manufacturing-related issues with customers.
• Build strong relationships with project teams and customer stakeholders to enhance confidence and transparency.
• Develop and report field quality KPIs, including NCR trends, repeat failures, customer complaints, warranty events, and Cost of Quality metrics.
• Analyze trends and identify systemic manufacturing risks requiring leadership attention.
• Drive actions to reduce field escapes and improve product reliability.
• Support Manufacturing and Quality leaders in the identification and implementation of preventive measures.
• Promote a culture of quality ownership and accountability throughout the product lifecycle.
• Act as the primary interface between manufacturing sites and field operations regarding quality-related matters.
• Lead initiatives focused on improving First Pass Yield, Right First-Time performance, defect reduction, and product robustness.
• Facilitate continuous improvement projects utilizing Lean, Six Sigma, and structured problem-solving methodologies.

Skills

Project management

Stakeholder management

Cross-functional collaboration

Quality control

Analytical skills

Communication

English & Italian fluency

Education

Bachelor’s degree in engineering/ STEM

Job description

Baker Hughes in Italy seeks a Quality Assurance Manufacturing Manager – Customer Field Non-Conformities to lead handling of field issues and drive permanent fixes across manufacturing. You will bridge Manufacturing, Engineering, Quality and Field Services, ensuring timely closures and effective lessons learned.

Responsibilities include leading cross-functional investigations, deploying robust root cause analysis and corrective actions, and partnering with customers and project teams to sustain