Senior Manager, Customer Excellence & Analytics

Angelini Pharma; Roma; On-site; EUR 58,000 - 70,000; Full time

Job summary

Angelini Pharma in Italy seeks a Customer Excellence & Analytics Manager to turn data, AI, and customer insight into smarter decisions and stronger connections with healthcare professionals. You will shape how we listen, measure, and engage across channels, transforming numbers into stories that inspire action and improve patient outcomes.

The role requires 5–8 years in pharma analytics, fluency with CRM and Power BI, and a strong ability to influence across Sales, Marketing, Medical, and IT.

Qualifications

• 5–8 years in commercial operations, analytics, customer excellence, market intelligence or digital within pharma.
• Proven track record of connecting data to commercial decisions and changing team behavior.

Responsibilities

• Lead how we understand, measure, and improve our commercial engagement model using data, AI, and customer experience thinking.
• Design KPI architecture to assess reach, frequency, engagement quality, cross-channel synergy, and conversion.
• Translate performance data into narrative-driven recommendations that inform brand and field teams.

Skills

CRM proficiency

Power BI

AI/ML familiarity

Cross-functional influence

Executive storytelling

Education

Degree in Business, Economics, Life Sciences, or quantitative discipline

Tools

CRM systems

Power BI

Job description

Angelini Pharma in Italy seeks a Customer Excellence & Analytics Manager to turn data, AI, and customer insight into smarter decisions and stronger connections with healthcare professionals. You will shape how we listen, measure, and engage across channels, transforming numbers into stories that inspire action and improve patient outcomes.

The role requires 5–8 years in pharma analytics, fluency with CRM and Power BI, and a strong ability to influence across Sales, Marketing, Medical, and IT.