Senior Hardware & Mechatronics Support Engineer

DIKTON; Ivrea; In loco; EUR 42.000 - 62.000; Tempo pieno

Descrizione del lavoro

DIKTON seeks a Technical Support Engineer – Hardware and Mechatronics to join the 4th Level Technical Support group. You will collaborate with R&D, Quality and Manufacturing to diagnose complex issues and develop service documentation, manuals, and training materials.

The role focuses on advanced diagnostics, field problem reproduction, and supporting new product introductions with cross-functional teams, ensuring high-quality customer support globally.

Competenze

• Diploma/degree in Electronics, Mechatronics, Automation or related field.
• Experience troubleshooting complex electromechanical systems.
• Ability to read electrical/electronic schematics.
• Knowledge of sensors, motors, actuators, and automation systems.
• Structured approach to fault analysis and problem solving.
• Basic Windows OS and networking knowledge.
• Excellent written and spoken English (mandatory).
• Willingness to travel within Italy and abroad.

Mansioni

• Manage hardware-related technical escalations from customers and international service organizations.
• Perform advanced diagnostics on electronic, electromechanical, and mechanical systems.
• Conduct Root Cause Analysis (RCA) of complex product issues.
• Reproduce and validate field-reported problems.
• Collaborate with R&D, Quality, Engineering and Manufacturing teams to define corrective actions.
• Support the introduction of new products and features.
• Create and maintain Service Manuals, Troubleshooting Guides, Maintenance Procedures, Spare Parts Catalogues, and Technical Knowledge Base.
• Deliver technical training to technicians, partners, and customers.

Conoscenze

English proficiency

Problem solving

Documentation

Formazione

Electronics/Mechatronics/Automation engineering diploma or degree

Strumenti

Test & measurement equipment

Descrizione del lavoro

DIKTON seeks a Technical Support Engineer – Hardware and Mechatronics to join the 4th Level Technical Support group. You will collaborate with R&D, Quality and Manufacturing to diagnose complex issues and develop service documentation, manuals, and training materials.

The role focuses on advanced diagnostics, field problem reproduction, and supporting new product introductions with cross-functional teams, ensuring high-quality customer support globally.