Senior Experience Strategy Designer

IBM; Segrate; Ibrido; EUR 74.000 - 137.000; Tempo pieno

Vantaggi offerti da questo lavoro

Meal vouchers

Healthcare program

Pension program

Life and disability program

Flexible Benefit program (welfare)

Smartworking

Descrizione del lavoro

IBM Consulting is seeking an Experience Consultant in Customer & Experience Transformation to craft exceptional user experiences and guide strategic UX decisions. You will work with teams and clients to understand business goals, user objectives, target customers, platforms, and capabilities, transforming insights into practical UX strategies.

You will develop cohesive UX frameworks that drive satisfaction and loyalty while ensuring alignment with business objectives, providing expert guidance

Competenze

• Extensive experience in creating and implementing UX strategies.
• Ability to align UX with business goals and objectives.
• Proven track record of improving customer satisfaction.
• Strong collaboration with multidisciplinary teams.
• Demonstrated ability to translate business goals into UX roadmaps.

Mansioni

• Develop UX strategies translating goals into a cohesive UX framework.
• Collaborate with teams and clients to understand needs and pain points and provide guidance on UX aspects.
• Drive customer satisfaction by designing engaging user experiences that align with business objectives.
• Integrate business objectives with UX strategies to ensure cohesive experiences.
• Provide strategic guidance on user experience across projects and stakeholders.

Conoscenze

UX strategy

Cross-functional collaboration

Strategic UX guidance

Customer-centric design

Business objective integration

UX frameworks

UX strategy development

Formazione

Bachelor’s Degree

Descrizione del lavoro

Introduction

A career in IBM Consulting is built on long-term client relationships and close collaboration worldwide. You’ll work with leading companies across industries, helping them shape their hybrid cloud and AI journeys. With support from our strategic partners, robust IBM technology, and Red Hat, you’ll have the tools to drive meaningful change and accelerate client impact. At IBM Consulting, curiosity fuels success. You’ll be encouraged to challenge the norm, explore new ideas, and create innovative solutions that deliver real results. Our culture of growth and empathy focuses on your long-term career development while valuing your unique skills and experiences.

Introduction

A career in IBM Consulting is built on long-term client relationships and close collaboration worldwide. You’ll work with leading companies across industries, helping them shape their hybrid cloud and AI journeys. With support from our strategic partners, robust IBM technology, and Red Hat, you’ll have the tools to drive meaningful change and accelerate client impact. At IBM Consulting, curiosity fuels success. You’ll be encouraged to challenge the norm, explore new ideas, and create innovative solutions that deliver real results. Our culture of growth and empathy focuses on your long-term career development while valuing your unique skills and experiences.

Your Role And Responsibilities

As an Experience Consultant in Customer & Experience Transformation, you will craft exceptional user experiences and provide strategic guidance for all user experience aspects. You will collaborate with teams and clients to comprehend business goals, user objectives, target customers, technological platforms, and capabilities.

• Develop User Experience Strategies: Translate business goals, user objectives, and technological capabilities into a cohesive user experience strategy and framework, ensuring seamless integration with business objectives and user goals.
• Collaborate with Teams and Clients: Work closely with teams and clients to understand their needs, preferences, and pain points, and provide strategic guidance on user experience aspects.
• Drive Customer Satisfaction: Create engaging user experiences that drive customer satisfaction and loyalty, aligning with business objectives and user goals.
• Integrate Business Objectives: Ensure user experience strategies and frameworks align with business objectives, driving a cohesive and engaging user experience.
• Provide Strategic Guidance: Offer expert guidance on user experience aspects, collaborating with teams and clients to achieve business goals and user objectives.

In line with applicable pay transparency requirements, we are sharing the annual base pay range (gross per year). Projected minimum salary: 73,700 EUR - Projected maximum salary: 136,700 EUR.

CCNL: Contratto Collettivo Nazionale di Lavoro per l’Industria Metalmeccanica Privata

CCNL category: Quadro

These amounts are based on a full-time schedule over a full calendar year. The final offer may vary depending on your skills, qualifications, and experience, as permitted under applicable local law and on the basis of objective, gender-neutral criteria.

At IBM, we offer a comprehensive benefits package, which includes

• Meal vouchers
• Healthcare program
• Pension program
• Life and disability program
• Flexible Benefit program (welfare)
• Smartworking

If you are successfully selected for offer, we will share the full details of the compensation package.

Preferred Education

• Bachelor’s Degree

Required Technical And Professional Expertise

• Deep Expertise in User Experience Strategy
• Proven ability to develop and implement comprehensive user experience strategies that integrate business goals, user objectives, and technological capabilities.
• Experience in crafting cohesive user experience frameworks that drive customer satisfaction and loyalty.
• Experience with Cross-Functional Collaboration: A track record of effective collaboration with teams and clients to comprehend business goals, user objectives, target customers, technological platforms, and capabilities.
• Ability to provide strategic guidance on user experience aspects.
• Proficiency in Business Objective Integration: Skilled in ensuring seamless integration of user experience strategies and frameworks with business objectives, driving a cohesive and engaging user experience.
• Expertise in Customer-Centric Design: Experience in creating engaging user experiences that drive customer satisfaction and loyalty, aligning with business objectives and user goals.
• Strategic Guidance Provision: Ability to offer expert guidance on user experience aspects, collaborating with teams and clients to achieve business goals and user objectives.

Preferred Technical And Professional Experience

• User Experience Frameworks: Deep expertise in crafting cohesive user experience frameworks that drive customer satisfaction and loyalty, aligning with business objectives and user goals.
• Cross-Functional Collaboration Tools: Experience with tools and technologies that facilitate effective collaboration with teams and clients to comprehend business goals, user objectives, target customers, technological platforms, and capabilities.
• Customer-Centric Design Principles: Expertise in applying customer-centric design principles to create engaging user experiences that drive customer satisfaction and loyalty, aligning with business objectives and user goals.