Senior Digital Business Analyst - Hybrid, Customer Journeys

Carnival Corporation & plc; Genova; Hybrid; EUR 42,000 - 50,000; Full time

Benefits offered by this job

Meal vouchers

Discounts on cruises

Wellbeing platform access

Free medical insurance

Family welfare benefits

Cruise/shore benefits

Job summary

Costa (Costa Crociere) within Carnival Corporation & plc is hiring a Senior Digital Business Analyst in Genoa. You will bridge Business, Product, and Technology to translate customer needs into scalable functional solutions across Costa's digital ecosystem.

You will analyze initiatives, map customer journeys to platform capabilities, and ensure feasible, cross-platform delivery with Agile practices and Jira collaboration.

Qualifications

• 5+ years of experience in Functional Analysis, Digital Product, Digital Transformation, eCommerce or similar business-driven digital environments.
• Strong ability to translate complex business needs into detailed functional requirements, user stories and actionable solution specifications.
• Solid understanding of customer journeys and digital ecosystems, mapping requirements to platform features, integrations and processes.
• Proven experience assessing dependencies, identifying functional gaps and platform constraints.
• Exposure to multiple digital platforms such as CRM, CMS, eCommerce, Mobile Apps, Customer Service, Marketing Automation, Loyalty.

Responsibilities

• Analyze business initiatives, customer journeys and digital requirements, translating them into detailed functional specifications for Costa's digital platforms.
• Evaluate dependencies and interactions across platforms to ensure consistency and alignment.
• Collaborate with Business, Product and Technology stakeholders to define scalable functional solutions that balance customer needs and business goals.
• Translate requirements into actionable solutions that are feasible and deliverable across channels.

Skills

Functional analysis

Digital product

Digital transformation

eCommerce

Agile methodologies

Jira

English fluency

Tools

CRM

CMS

eCommerce platforms

Mobile Apps

Customer Service

Marketing Automation

Loyalty

Job description

Costa (Costa Crociere) within Carnival Corporation & plc is hiring a Senior Digital Business Analyst in Genoa. You will bridge Business, Product, and Technology to translate customer needs into scalable functional solutions across Costa's digital ecosystem.

You will analyze initiatives, map customer journeys to platform capabilities, and ensure feasible, cross-platform delivery with Agile practices and Jira collaboration.