Global Digital Platform Manager — Hybrid

Holland America Line Inc; Genova; Ibrido; EUR 40.000 - 50.000; Tempo pieno

Vantaggi offerti da questo lavoro

Daily meal vouchers

Exclusive discounts

Wellbeing@Costa platform

Free medical insurance

Discounts on cruises and onboard خدمات

Descrizione del lavoro

Costa in Genoa is seeking a Business Platform Project Manager to bridge business needs with digital platforms across international markets. You will shape roadmaps for Costa Extra, Web Affiliation APIs, and the Common Reservation System, while coordinating with Sales, Trade Marketing, IT, and partners.

You will translate requirements into actionable solutions, manage priorities, and drive platform evolution with a user-centered mindset, delivering measurable business impact in a hybrid work

Competenze

• Master's Degree in Economics, Management Engineering, Computer Engineering, Information Systems, Business Administration, or related fields.
• 3-5 years of experience managing digital platforms, cross-functional projects, commercial systems, CRM ecosystems, or digital transformation initiatives.
• Strong ability to connect business and technology, acting as a trusted partner to commercial stakeholders and a key interface with IT teams to drive platform evolution and business value.
• Excellent communication, stakeholder management and relationship-building skills, with demonstrated experience engaging diverse stakeholders, managing competing priorities, and fostering effective collaboration across international and cross-functional environments.
• Analytical mindset, problem-solving attitude and proactive approach, combined with a strong focus on continuous improvement and business impact.
• Interest in digital platforms, customer experience and technology-enabled business processes.
• Fluent in English and Italian. Availability for occasional international travel.
• Advanced Excel and PowerPoint skills. Knowledge of Power BI, CRM platforms, APIs or Agile methodologies is a plus.

Mansioni

• Business Requirement Management & Market Engagement: Collaborate with Sales Managers, Trade Marketing teams, Contact Center representatives, and stakeholders across multiple international markets to collect, understand, challenge, and prioritize business needs.
• Act as a trusted advisor, translate market requirements into actionable solutions and drive alignment among stakeholders.
• Digital Platforms Evolution & Continuous Improvement: Support the evolution of Costa's key commercial platforms, including Costa Extra, our B2B portal for Travel Agencies, Web Affiliation solutions enabling API-based integrations with distribution partners, and the future Common Reservation System.
• Define and maintain platform roadmaps, ensuring priorities are aligned with business objectives and market needs while identifying opportunities for continuous improvement.
• Business & IT Collaboration: Act as a strategic bridge between business and technical teams, translating commercial needs into functional requirements and ensuring mutual understanding across stakeholders.
• Oversee delivery activities with IT teams and external vendors, ensuring solutions are implemented according to scope, priorities and timelines.
• User Experience (UI/UX) & Commercial Effectiveness: Improve user journey across Costa's digital commercial ecosystem, focusing on usability, content presentation, and clarity of commercial offers.
• Partner Integrations & Web Affiliation: Manage relationships with digital distribution partners and affiliate platforms connected via APIs and integrated digital solutions, coordinating requirements and implementation.
• Project Coordination & Transformation Initiatives: Participate in strategic transformation projects including the evolution of the Common Reservation System, supporting planning, testing and adoption.

Descrizione del lavoro

Costa in Genoa is seeking a Business Platform Project Manager to bridge business needs with digital platforms across international markets. You will shape roadmaps for Costa Extra, Web Affiliation APIs, and the Common Reservation System, while coordinating with Sales, Trade Marketing, IT, and partners.

You will translate requirements into actionable solutions, manage priorities, and drive platform evolution with a user-centered mindset, delivering measurable business impact in a hybrid work