Digital Platform & Customer Journey Analyst

Hitachi

Genova

Ibrido

EUR 42.000 - 50.000

Tempo pieno

9 giorni fa

Generatore di candidature

Una candidatura mirata per questo annuncio — un curriculum e una lettera di presentazione pensati per rispondere alle esigenze dell'annuncio.

Supera i filtri ATS

Vantaggi offerti da questo lavoro

Daily meal vouchers

Exclusive discounts

Wellbeing@Costa platform

Free medical insurance

Cruise and onboard discounts

Amazon Hub Lockers

Descrizione del lavoro

Costa Genoa seeks a Digital Functional Senior Analyst to translate business needs into scalable functional solutions across our digital ecosystem. You will bridge Business, Product and Technology, ensuring initiatives align with platform capabilities and delivery requirements.

You will analyze customer journeys and digital requirements, shaping them into clear specifications that can be implemented across Costa's platforms, including CRM, CMS, and eCommerce touchpoints, while collaborating

Competenze

5+ years in Functional Analysis, Digital Product, Digital Transformation, or similar business-driven digital environments.
Strong ability to translate complex business needs into detailed functional requirements and user stories.
Solid understanding of customer journeys and digital ecosystems, mapping requirements to platform features.
Experience assessing dependencies, gaps and platform capabilities; familiarity with Jira.

Mansioni

Analyze business initiatives and customer journeys, translating them into detailed functional specifications.
Evaluate dependencies and interactions across multiple digital platforms to ensure alignment and feasibility.
Collaborate with Business, Product and Technology stakeholders to define scalable functional solutions.