Customer Service Representative

Randstad Italia; Pomezia; In loco; EUR 26.000 - 34.000; Tempo pieno

Descrizione del lavoro

Randstad Italia is seeking a Customer Service Representative in Italy to maintain high customer satisfaction by proactively managing back orders for affected products. The role is a full-time fixed-term contract through January 2027, based in Pomezia, Lazio.

You will handle outbound calls to offer substitutions, process orders, and keep accurate records in the system. The ideal candidate has a university degree or equivalent, strong MS Office skills, familiarity with SAP (a plus), good English,

Competenze

• University degree or equivalent.
• Proficient computer skills, including Microsoft Office Suite (Word, PowerPoint, and Excel).
• Knowledge of SAP will be a plus.
• Good level of English.
• Excellent written and verbal communication skills; interpersonal and teamwork skills.
• Ability to adapt to new systems and procedures.

Mansioni

• Make outbound calls to assigned customers to offer alternative products.
• Manage the replacement offer and order processing according to guidelines and procedures.
• Track and report all customer interactions; record orders, changes, cancellations, delivery dates, product applications and pricing.
• Collaborate with the sales force and communicate with the team to coordinate activities.

Conoscenze

Outbound calls

Excellent communication

Interpersonal skills

Teamwork

Adaptability

Formazione

University degree or equivalent

Strumenti

Microsoft Office

PowerPoint

Excel

SAP

Descrizione del lavoro

For a multinational company specialized in developing and manufacturing medical devices and surgical products we are looking for a Customer Service Representative.

The resource will be responsible for maintaining high level of customers' satisfaction through the proactive management of back orders for impacted products/customer.

We offer a full time fixed term contract until the end of January 2027.

The post holder will:

• be accountable for outbound calls to the assigned customers in order to offer alternative products in substitution;
• Manage the replacement offer and the order processing, following guidelines and procedures
• Track and report all the interactions with the customers recording on the dedicated system all the orders, changes, cancellations, delivery dates, application of products, and pricing. Responsible for summarizing and analyzing data and reporting of results;
• Collaborate with the sales force communicating with a sched

The ideal candidate possess:

• University degree or equivalent
• Proficient computer skills, including Microsoft Office Suite (Word, PowerPoint, and Excel)
• Knowledge of SAP will is a plus
• Good level of English
• Excellent written and verbal communication skills;
• nterpersonal and teamwork skills;
• Ability to adapt to new systems and procedures.