Customer Service & Logistic Coordinator

CID; Saluggia; In loco; EUR 40.000 - 50.000; Tempo pieno

Descrizione del lavoro

CID in Saluggia, Italy is seeking a Logistics and Customer Service Supervisor to coordinate order fulfillment, manage warehouses, and ensure adherence to quality standards.

You will lead cross-functional teams, monitor KPIs, optimize inventory, and maintain export documentation while using SAP daily. The role is on-site in Saluggia, requiring strong organizational and communication skills.

Competenze

• University degree in Economics, Business Admin, Supply Chain or related field.
• Minimum 5 years in Customer Service, Logistics or Order Management in international environment.
• Advanced knowledge of SAP mandatory.
• Proficient in Microsoft Office and ERP systems; data analysis.
• Fluent English both written and spoken.
• Strong organizational, communication and problem-solving skills.
• Customer-oriented mindset with attention to detail.
• Ability to manage multiple priorities in a fast-paced environment.
• Proactive and collaborative approach; team leadership skills.

Mansioni

• Supervise orders from receipt to delivery, ensuring accuracy and timely fulfillment.
• Coordinate domestic and international shipments with carriers and internal stakeholders.
• Monitor inventory levels and stock movements to support operations.
• Handle inquiries, returns, complaints, and order issues for prompt resolution.
• Maintain accurate records and documentation for logistics and CS activities.
• Collaborate with Production, Planning, Purchasing, Quality and Sales to ensure smooth order processing.
• Support product traceability and proper SAP usage in daily ops.
• Monitor logistics and CS KPIs and prepare periodic reports.
• Assist with export documentation and compliance.
• Knowledge of customs procedures and international trade compliance for cross-border logistics.

Conoscenze

Team management

Organization

Communication

Problem solving

Attention to detail

Multi-tasking

Proactive

Collaboration

Formazione

Bachelor's degree in Economics/Business/Logistics

Strumenti

SAP

ERP systems

Microsoft Office

Descrizione del lavoro

We are a global developer and manufacturer of interventional medical devices in the fields of endovascular and interventional cardiology. We manufacture our products entirely in-house, from raw materials to finished goods, and distribute them worldwide through our direct sales force and network of distributors.

Location: Saluggia, Italy

Role Purpose:

Ensure the efficient coordination of customer service and logistics activities , including the warehouses, supporting order fulfillment and customer satisfaction while ensuring compliance with company procedures and quality standards.

Key Responsibilities:

• Supervise customer orders from receipt through delivery, ensuring accuracy and timely fulfillment.
• Coordinate domestic and international shipments with carriers, distributors, and internal stakeholders.
• Monitor inventory levels, stock movements, and product availability to support business operations.
• Handle customer inquiries, returns, complaints, and order-related issues, ensuring prompt resolution.
• Maintain accurate records and documentation related to logistics and customer service activities.
• Collaborate with Production, Planning, Purchasing, Quality, and Sales teams to ensure smooth order processing and delivery performance.
• Support product traceability and ensure proper use of SAP within daily operations.
• Monitor logistics and customer service KPIs and prepare periodic reports.
• Assist in the management of export documentation and compliance requirements.
• Knowledge of customs procedures (duties,clearence,etc...) and international trade compliance, supporting import/export operations and cross-border logistics activities.

Requirements:

• University degree in Economics, Business Administration, Supply Chain, Logistics, or related fields.
• Minimum 5 years of experience in Customer Service, Logistics, Order Management, or similar roles within an international environment.
• Advanced knowledge of SAP (mandatory).
• Proficiency in Microsoft Office, ERP systems, and data analysis.
• Fluent English (written and spoken).
• Strong organizational, communication, and problem-solving skills.
• Customer-oriented mindset with attention to detail.
• Ability to manage multiple priorities in a fast-paced environment.
• Proactive and collaborative approach.
• Team management skills

Contract Offer:

• Full-time position (Monday–Friday) on site.
• "B" Category under the CCNL "Industria Chimica"
• RAL between 40.000€ and 50.000€