Senior Customer Reliability Engineer: Cloud Security & Escalations

Socket.dev; Italia; In loco; EUR 44.200 - 55.200; Tempo pieno

Vantaggi offerti da questo lavoro

Extra days off

Mental health support

Competitive compensation

Descrizione del lavoro

Sysdig is seeking a senior technical support specialist to join the Customer Reliability team in driving enterprise-grade cloud security support. You will work with engineering to escalate issues, create trainings, and maintain knowledge resources, while triaging bugs and participating in on-call rotations.

Ideal candidates have 5+ years in enterprise support, deep Kubernetes and Linux expertise, scripting skills, and experience with AWS/Azure/GCP. English and French communication is preferred.

Competenze

• 5+ years of experience as a senior technical support/escalation resource for enterprises in a similar or related field.
• Master level Kubernetes and Linux experience.
• Knowledge of scripting languages (Bash/Shell/Python).
• Experience with public cloud providers (AWS, Azure, GCP).
• Experience writing and communicating in English and French.

Mansioni

• Report to the Manager of Customer Reliability and provide senior-level technical knowledge on customer issues.
• Collaborate with development engineering to track escalations, bugs, and feature requests.
• Develop troubleshooting sessions, trainings, and guides for CRE team members.
• Maintain internal knowledge base articles.
• Triage and document bugs and enhancements from field observations.
• Coordinate with Escalation Management on high-touch accounts.
• Participate in on-call rotation.

Conoscenze

Kubernetes

Linux

Scripting

Cloud providers

English & French

Strumenti

Cassandra

Elasticsearch

Postgres

Kafka

Descrizione del lavoro

Sysdig is seeking a senior technical support specialist to join the Customer Reliability team in driving enterprise-grade cloud security support. You will work with engineering to escalate issues, create trainings, and maintain knowledge resources, while triaging bugs and participating in on-call rotations.

Ideal candidates have 5+ years in enterprise support, deep Kubernetes and Linux expertise, scripting skills, and experience with AWS/Azure/GCP. English and French communication is preferred.