Senior Customer Reliability Engineer

Sysdig, Inc.; Italia; In loco; EUR 44.200 - 55.200; Tempo pieno

Vantaggi offerti da questo lavoro

Extra days off

Mental health support

Great compensation package

Descrizione del lavoro

Sysdig, Inc. is seeking a senior Technical Support/Escalation engineer to join our Customer Reliability team.

You will provide senior level technical knowledge on customer issues and coordinate with the development engineering team on escalations, bugs and feature requests. You will develop troubleshooting sessions, knowledge base articles, and guides for the CRE team, maintain internal knowledge resources, and participate in on-call rotations to support critical cloud security issues for our

Competenze

• 5+ years of experience as a senior technical support/escalation resource for enterprises in a container management/cloud security context.
• Master level Kubernetes and Linux experience.
• Knowledge of one or more scripting languages (Bash/Shell/Python).
• Knowledge of public cloud providers and services (AWS, Azure, GCP).
• Experience writing/communicating in English and French.

Mansioni

• Provide senior level technical knowledge on customer issues and report to the Manager of Customer Reliability.
• Collaborate with development engineering to track escalations, bugs and feature requests.
• Develop technical troubleshooting sessions, trainings and guides for internal CRE team members.

Conoscenze

Kubernetes

Linux

Bash/Python scripting

Cloud providers (AWS/Azure/GCP)

English (and French)

Strumenti

PaaS tools

Descrizione del lavoro

At Sysdig, we believe cloud security isn't a compromise - it's a promise. From the start, our mission has been clear: to help organizations secure innovation in the cloud, the right way.

We created Falco, the open standard for cloud threat detection, and continue to lead the cloud security market with runtime insights, open innovation, and agentic Al. Creators of technology trusted by over 60% of the Fortune 500, Sysdig gives teams the real-time clarity to move fast and defend what matters most.

Culture matters here. We believe diversity fuels stronger ideas, and open dialogue drives sharper decisions. Recognized as a Best Place to Work and one of Deloitte's fastest-growing companies for the past 5 years, we're here to raise the standard for what cloud security and workplace culture should be.

If you have the passion to dig deeper, the desire to challenge convention, and the curiosity to build something better, Sysdig is the right place for you.

What you will do

• You will report to the Manager of Customer Reliability, work as an important member of the technical support team providing senior level technical knowledge on our customer issues.
• Work with and foster relationships with the development engineering team to ensure tracking on engineering escalations, bugs and feature requests.
• Develop technical troubleshooting sessions, trainings and guides for internal CRE team members.
• Develop, review and maintain the internal collection of knowledge base articles.
• Triage and document bugs and enhancement requests as seen in the field, and through reproduction.
• Work with our Escalation Management team on hot accounts which are high touch
• Participate in on-call rotation

What you will bring with you

• 5+ years of experience as a senior technical support/escalation resource for enterprises in a similar or related field (container management, cloud management, cloud security).
• Master level kubernetes and Linux experience.
• Knowledge of one or more scripting languages (Bash/Shell/Python).
• Knowledge of public providers and their services e.g. AWS, Azure, GCP
• Nice to have: knowledge of Oracle and IBM Cloud.
• Experience balancing multiple challenges simultaneously.

What we look for

• Working knowledge of Cassandra, Elasticsearch, Postgres, and Kafka.
• Experience using or integrating with Systems Management technologies.
• Hands-on experience with PaaS tools or other cloud management software.
• Experience in application integration.
• Experience writing and communicating in English and French.

When you join Sysdig, you can expect:

• Extra days off to prioritize your well-being
• Mental health support for you and your family through the Modern Health app
• Great compensation package

The annual compensation range for this full-time position is between €44,200 and €55,200. Actual offers may be higher or lower than this range based on a variety of factors, including your work location, job-related experience and education.
The national collective bargaining agreement (CCNL) applied by Sysdig is CCNL Terziario-Confcommercio.

Sysdig values a diverse workplace and encourages women, people of color, LGBTQIA+ individuals, people with disabilities, members of ethnic minorities, foreign-born residents, and veterans to apply.

Sysdig is an equal-opportunity employer.

Sysdig does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity, or any other legally protected status.