Senior Cloud Security Solutions Architect (Remote)

Sysdig, Inc.; Italia; In loco; EUR 75.000 - 94.000; Tempo pieno

Vantaggi offerti da questo lavoro

Extra days off

Mental health support

Competitive salary

Descrizione del lavoro

Sysdig, Inc. is seeking a senior Customer Success leader to own executive‑level relationships with a portfolio of enterprise customers, guiding deployments on Kubernetes and aligning business goals with Sysdig’s security platform.

You will lead Customer Business Reviews, mentor junior CSMs, and collaborate with Product and Engineering to translate technical capabilities into measurable business outcomes that drive renewal and expansion.

Competenze

• 7+ years in Customer Success, Solutions Engineering, Technical Account Management, or Strategic/Technical Consulting at a SaaS or cybersecurity company.
• Proven experience managing enterprise customer relationships and navigating complex organizations.
• Hands-on experience installing and troubleshooting solutions on Kubernetes; experience working with container based solutions.
• Strong understanding of cloud-native applications, platforms, security, automation, and DevSecOps across AWS, Azure, and/or GCP.
• Experience with scripting and API integration to support and troubleshoot technical solutions.
• Demonstrated success driving measurable customer outcomes and leading executive-level engagements.
• Strong business acumen and the ability to translate technical capabilities into business impact for both engineers and executives.

Mansioni

• Own executive-level relationships and strategic engagement for a portfolio of enterprise and high-value customers — building trust from engineers to the C-suite
• Collaborate with customer teams on Sysdig deployments, architecture, and operational best practices
• Drive alignment between customer business goals and Sysdig's technical capabilities through Success Planning and Outcome Mapping
• Lead Customer Business Reviews (CBRs) and ongoing strategic touchpoints with both technical and non-technical stakeholders
• Develop deep knowledge of customer environments to proactively identify risks and opportunities for optimization, expansion, and innovation
• Lead and contribute to hands‑on workshops that help customers unlock the full value of the Sysdig platform
• Support Sales in renewal and expansion discussions by demonstrating measurable value realization and usage growth
• Identify and mitigate account risk early through health monitoring, technical diagnostics, and stakeholder alignment
• Be an advocate for customer requirements, partnering with Product and Engineering to align roadmap initiatives
• Partner with Support and Professional Services to ensure high-quality solutions and efficient issue resolution
• Mentor junior CSMs/CSEs and contribute to best practices, process improvements, and internal enablement

Strumenti

Kubernetes

Linux

Helm

Terraform

Descrizione del lavoro

Sysdig, Inc. is seeking a senior Customer Success leader to own executive‑level relationships with a portfolio of enterprise customers, guiding deployments on Kubernetes and aligning business goals with Sysdig’s security platform.

You will lead Customer Business Reviews, mentor junior CSMs, and collaborate with Product and Engineering to translate technical capabilities into measurable business outcomes that drive renewal and expansion.