Senior Customer Reliability Engineer

Sysdig; Prato; In loco; EUR 70.000 - 100.000; Tempo pieno

Vantaggi offerti da questo lavoro

Extra days off

Mental health support via Modern Heath

Competitive compensation package

Descrizione del lavoro

Sysdig in Prato, Toscana, is seeking a Senior Customer Reliability Engineer to support enterprise customers as a senior technical resource. You will partner with development engineers to manage escalations, triage issues, and drive reliability improvements for cloud security products.

You will develop troubleshooting sessions, trainings, and internal guides, contribute to on-call coverage, maintain the knowledge base, and help shape product directions through field feedback.

Competenze

• 5+ years of experience in enterprise technical support or escalation roles.
• Master-level Kubernetes and Linux experience.
• Proficiency in scripting languages (bash/python).
• Knowledge of public cloud providers (AWS, Azure, GCP).
• Strong problem-solving and diagnostic abilities.

Mansioni

• Provide senior-level technical support for enterprise customers
• Collaborate with development engineering to track escalations, bugs, and feature requests
• Develop troubleshooting sessions, trainings, and guides for internal teams
• Maintain and improve internal knowledge base articles
• Triage and document bugs and enhancements observed in the field
• Coordinate with Escalation Management on high-touch accounts
• Participate in on-call rotation

Conoscenze

Kubernetes

Linux

Bash

Python

AWS

Azure

GCP

English-French

Escalation mgmt

On-call

Descrizione del lavoro

In this role you support enterprise customers as a senior technical resource, partnering with development engineers to manage escalations and track bugs. You will create troubleshooting sessions, trainings, and internal knowledge articles, and contribute to on-call coverage. You’ll triage field issues and document feature requests, helping to shape reliability for cloud security products. You join a collaborative team focused on customer success and continuous improvement, with opportunities to influence both support processes and product direction.

• Extra days off
• Mental health support via Modern Health app
• Competitive compensation package
• Provide senior-level technical support for enterprise customers
• Collaborate with development engineering to track escalations, bugs, and feature requests
• Develop troubleshooting sessions, trainings, and guides for internal teams
• Maintain and improve internal knowledge base articles
• Triage and document bugs and enhancements observed in the field
• Coordinate with Escalation Management on high-touch accounts
• Participate in on-call rotation
• 5+ years of experience in enterprise technical support or escalation roles (container management, cloud management, cloud security)
• Master-level Kubernetes and Linux experience
• Proficiency in one or more scripting languages (bash/shell/python)
• Knowledge of public cloud providers (AWS, Azure, GCP)
• Strong problem-solving and diagnostic abilities
• Effective written and spoken communication in English and French
• Ability to balance multiple challenges simultaneously
• Bash/Shell/Python scripting

Senior Customer Reliability Engineer • prato, toscana, it