Senior Customer Operations Manager | Emea

Deel; Pordenone; In loco; EUR 85.000 - 120.000; Tempo pieno

Vantaggi offerti da questo lavoro

Flexible office membership

Additional perks

Equality employer

Disability accommodations

Localized pay & benefits

Descrizione del lavoro

Deel is seeking a Senior Customer Operations Manager for the EMEA region based in Pordenone, Italy. You will protect revenue by monitoring account health at scale and surface product patterns to drive growth and trust.

You will collaborate with Expansion Account Executives, manage high-volume portfolios, and leverage Snowflake and Looker, AI tools, to uncover insights and drive measurable impact across fast-growth SaaS HR/payroll domains.

Competenze

• Minimum 5+ years in customer operations, account management, or B2B SaaS at SMB/Mid-Market scale.
• Experience managing high-volume portfolios where breadth and process are critical.
• Background in fast-growth SaaS, HR tech/payroll, or high-volume account management.

Mansioni

• Monitor portfolio data to detect early issues and take preventive actions to protect revenue.
• Provide health summaries to Expansion Account Executives and surface context for client conversations.
• Identify cross-account patterns indicating product issues and translate feedback for Engineering/Product.
• Assess value realization and adoption gaps, driving proactive growth opportunities and revenue activation.
• Maintain operational standards across accounts, ensuring timely responses and accurate records.
• Build and leverage systems to ensure consistency and prevent gaps.
• Utilize data and AI tools to boost efficiency and test new solutions at scale.

Conoscenze

Strong communication

Problem-solving

Analytical skills

Data-driven

Revenue focus

Cross-functional collaboration

Proactive operations

Customer-centric mindset

Strumenti

Snowflake

Looker

AI tools

Descrizione del lavoro

As part of Deel's Customer Operations, you protect revenue by monitoring account health at scale and surfacing product patterns. You'll act as the operational engine that keeps clients engaged, growing, and trusting Deel. You will collaborate with Expansion Account Executives, identify adoption gaps, and surface scalable improvements using data and AI. You'll impact product and process improvements across a high-volume portfolio in a fast-growing SaaS environment. This role offers the chance to shape how we support global customers at scale.

• flexible working office membership
• additional perks and benefits
• equal-opportunity employer
• disability accommodations
• localized pay and benefits
• Monitor portfolio data to detect early issues and take preventive actions to protect revenue
• Provide health summaries to Expansion Account Executives and surface context for client conversations
• Identify cross-account patterns indicating product issues and translate feedback for Engineering/Product
• Assess value realization and adoption gaps, driving proactive growth opportunities and revenue activation
• Maintain operational standards across accounts, ensuring timely responses and accurate records
• Build and leverage systems to ensure consistency and prevent gaps
• Utilize data and AI tools to boost efficiency and test new solutions at scale
• Minimum 5+ years in customer operations, account management, or B2B SaaS at SMB/Mid-Market scale
• Experience managing high-volume portfolios where breadth and process are critical
• Background in fast-growth SaaS, HR tech/payroll, or high-volume account management
• Strong analytical skills with proficiency in Snowflake, Looker, or equivalent tools
• Experience leveraging AI tools to improve efficiency and drive measurable results
• Reliable, proactive operator who resolves cross-functional problems without direct authority
• Clear communicator focused on revenue impact in fast-paced environments
• strong communication
• problem-solving
• Snowflake
• Looker
• AI tools

Senior Customer Operations Manager | EMEA pordenone, friuli venezia giulia, it