Senior Customer Operations Manager | Emea

Deel; L'Aquila; In loco; EUR 65.000 - 90.000; Tempo pieno

Vantaggi offerti da questo lavoro

Flexible office membership

Additional perks and benefits

Disability accommodations

Localized pay & benefits

Descrizione del lavoro

Deel is seeking a senior Customer Operations professional to monitor high-volume portfolios, surface revenue insights, and drive proactive growth using data and AI at scale. You will collaborate with Expansion Account Executives, identify adoption gaps, and translate feedback for product teams.

The role requires a strong background in fast-growth SaaS, HR tech/payroll, or similar fields, plus proficiency with analytics tools. Localized pay and benefits apply in Italy.

Competenze

• Minimum 5+ years in customer operations, account management, or B2B SaaS at SMB/Mid-Market scale.
• Experience managing high-volume portfolios where breadth and process are critical.
• Background in fast-growth SaaS, HR tech/payroll, or high-volume account management.
• Strong analytical skills with proficiency in Snowflake, Looker, or equivalent tools.

Mansioni

• Monitor portfolio data to detect early issues and take preventive actions to protect revenue
• Provide health summaries to Expansion Account Executives and surface context for client conversations
• Identify cross-account patterns indicating product issues and translate feedback for Engineering/Product
• Assess value realization and adoption gaps, driving proactive growth opportunities and revenue activation
• Maintain operational standards across accounts, ensuring timely responses and accurate records
• Build and leverage systems to ensure consistency and prevent gaps
• Utilize data and AI tools to boost efficiency and test new solutions at scale

Conoscenze

Customer operations

Account management

B2B SaaS

High-volume portfolios

Data analysis

Communication

Problem solving

AI tools

Strumenti

Snowflake

Looker

Descrizione del lavoro

As part of Deel's Customer Operations, you protect revenue by monitoring account health at scale and surfacing product patterns. You’ll act as the operational engine that keeps clients engaged, growing, and trusting Deel. You will collaborate with Expansion Account Executives, identify adoption gaps, and surface scalable improvements using data and AI. You’ll impact product and process improvements across a high-volume portfolio in a fast-growing SaaS environment. This role offers the chance to shape how we support global customers at scale.

• flexible working office membership
• additional perks and benefits
• equal-opportunity employer
• disability accommodations
• localized pay and benefits
• Monitor portfolio data to detect early issues and take preventive actions to protect revenue
• Provide health summaries to Expansion Account Executives and surface context for client conversations
• Identify cross-account patterns indicating product issues and translate feedback for Engineering/Product
• Assess value realization and adoption gaps, driving proactive growth opportunities and revenue activation
• Maintain operational standards across accounts, ensuring timely responses and accurate records
• Build and leverage systems to ensure consistency and prevent gaps
• Utilize data and AI tools to boost efficiency and test new solutions at scale
• Minimum 5+ years in customer operations, account management, or B2B SaaS at SMB/Mid-Market scale
• Experience managing high-volume portfolios where breadth and process are critical
• Background in fast-growth SaaS, HR tech/payroll, or high-volume account management
• Strong analytical skills with proficiency in Snowflake, Looker, or equivalent tools
• Experience leveraging AI tools to improve efficiency and drive measurable results
• Reliable, proactive operator who resolves cross-functional problems without direct authority
• Clear communicator focused on revenue impact in fast-paced environments
• strong communication
• problem-solving
• Snowflake
• Looker
• AI tools