Senior Customer Operations & Growth Manager

Deel; Puglia; In loco; EUR 70.000 - 100.000; Tempo pieno

Vantaggi offerti da questo lavoro

flexible working office membership

additional perks and benefits

equal-opportunity employer

disability accommodations

localized pay and benefits

Descrizione del lavoro

Deel seeks a Senior Customer Operations Manager to oversee health of a high-volume client portfolio across EMEA from Lecce, Puglia. You will partner with Expansion Account Executives to surface revenue opportunities, monitor adoption, and protect revenue using data-driven insights.

In this fast-growth SaaS environment you'll employ Snowflake, Looker, and AI tools to streamline operations, identify product issues, and drive proactive growth.

Competenze

• Minimum 5+ years in customer operations, account management, or B2B SaaS at SMB/Mid-Market scale.
• Experience managing high-volume portfolios where breadth and process are critical.
• Background in fast-growth SaaS, HR tech/payroll, or high-volume account management.
• Strong analytical skills with proficiency in Snowflake, Looker, or equivalent tools.
• Experience leveraging AI tools to improve efficiency and drive measurable results.
• Reliable, proactive operator who resolves cross-functional problems without direct authority.
• Clear communicator focused on revenue impact in fast-paced environments.

Mansioni

• Monitor portfolio data to detect early issues and take preventive actions to protect revenue
• Provide health summaries to Expansion Account Executives and surface context for client conversations
• Identify cross-account patterns indicating product issues and translate feedback for Engineering/Product
• Assess value realization and adoption gaps, driving proactive growth opportunities and revenue activation
• Maintain operational standards across accounts, ensuring timely responses and accurate records
• Build and leverage systems to ensure consistency and prevent gaps
• Utilize data and AI tools to boost efficiency and test new solutions at scale

Conoscenze

Account management

B2B SaaS

High-volume portfolios

Analytical skills

Communication

Problem solving

Revenue impact

Strumenti

Snowflake

Looker

AI tools

Descrizione del lavoro

Deel seeks a Senior Customer Operations Manager to oversee health of a high-volume client portfolio across EMEA from Lecce, Puglia. You will partner with Expansion Account Executives to surface revenue opportunities, monitor adoption, and protect revenue using data-driven insights.

In this fast-growth SaaS environment you'll employ Snowflake, Looker, and AI tools to streamline operations, identify product issues, and drive proactive growth.