Senior Customer Onboarding Project Manager | Migrations

Deel; Italia; Ibrido; EUR 75.000 - 105.000; Tempo pieno

Vantaggi offerti da questo lavoro

Stock grant opportunities

Flexible office membership

Career development opportunities

Descrizione del lavoro

Deel is seeking a skilled Customer Onboarding Specialist to migrate clients from acquired companies and onboard them to the Deel platform. You’ll manage onboarding projects, guide clients on operational and product topics, and advocate for their needs internally to expand adoption.

You will coordinate with Sales, Support, Operations, Product, and Engineering to ensure a smooth, on-time rollout, while refining onboarding processes for better outcomes and client satisfaction.

Competenze

• 2–5 years in customer onboarding or customer success for a B2B SaaS product.
• Ability to learn systems quickly to support clients and colleagues.
• Experience handling large data sets and data transformations.
• Strong planning skills to design organized onboarding plans and schedules.
• Excellent communication and a customer-focused mindset.

Mansioni

• Create project plans with key deliverable dates and manage the project lifecycle.
• Lead regular customer status meetings and status reporting.
• Direct data migrations from acquired company systems to Deel with QA gates.
• Coordinate with cross-functional teams to meet client deadlines.
• Escalate and resolve client questions on processes and Deel products.
• Drive process and product improvements to optimize onboarding workflows.
• Set up customers for success through Deel product orientation and Change Management.
• Collaborate with Sales, Support, Operations, Product, and Engineering to deliver a great customer experience.

Conoscenze

Customer onboarding

Customer success

B2B SaaS

Project management

Data analysis

Descrizione del lavoro

Who We Are Is What We Do.

Deel is the all-in-one payroll and HR platform for global teams. Our vision is to unlock global opportunity for every person, team, and business. Built for the way the world works today, Deel combines HRIS, payroll, compliance, benefits, performance, and equipment management into one seamless platform. With AI-powered tools and a fully owned payroll infrastructure, Deel supports every worker type in 150+ countries—helping businesses scale smarter, faster, and more compliantly.

Who We Are Is What We Do.

Deel is the all-in-one payroll and HR platform for global teams. Our vision is to unlock global opportunity for every person, team, and business. Built for the way the world works today, Deel combines HRIS, payroll, compliance, benefits, performance, and equipment management into one seamless platform. With AI-powered tools and a fully owned payroll infrastructure, Deel supports every worker type in 150+ countries—helping businesses scale smarter, faster, and more compliantly.
Among the largest globally distributed companies in the world, our team of 7,000 spans more than 100 countries, speaks 74 languages, and brings a connected and dynamic culture that drives continuous learning and innovation for our customers.

Why should you be part of our success story?

As the fastest-growing Software as a Service (SaaS) company in history, Deel is transforming how global talent connects with world-class companies – breaking down borders that have traditionally limited both hiring and career opportunities. We're not just building software; we're creating the infrastructure for the future of work, enabling a more diverse and inclusive global economy. In 2024 alone, we paid $11.2 billion to workers in nearly 100 currencies and provided healthcare and benefits to workers in 109 countries—ensuring people get paid and protected, no matter where they are.

Summary

You’ll be the face and voice of Deel for our clients, both internally and externally. In this dynamic role, you’ll be responsible for migrating customers from companies that Deel has acquired, to the Deel platform and operational processes. You will serve as our client’s trusted advisor by Project Managing these migrations, providing strategic guidance during the onboarding phase on operational and product-related issues. Simultaneously, you will be an internal advocate for clients with Deel by championing new products and capabilities to facilitate the expansion of each client’s business with Deel. You will facilitate on-time onboarding through project management of all stakeholders involved including regular status reporting, task tracking and resource management. This is a client facing role requiring high levels of organisation, strong customer facing skills and the ability to navigate complexity and change management with ease.

Responsibilities

• Setup Project plans including key deliverable dates using applicable tools for managing the projects.
• Oversee regular customer status meetings and status reporting.
• Direct and assist with Data migrations from acquired company systems to Deel including data reconciliation, validation and other QA gates.
• Manage tasks that have dependencies on other teams within Deel, ensuring that client deadlines are met.
• Helping your teammates with escalations and day-to-day questions on processes and Deel products.
• Taking additional responsibilities to drive more complex projects, and driving process and product improvements to impact wider teams.
• Setting up customers to success in a timely manner through becoming expert in Deel products through orientation, training and assisting with client-side Change Management.
• Assist the wider team in developing appropriate materials to help clients navigate the project and associated business change.
• Problem solve Client’s issues and proactively advocate for Client’s success.
• Partner with internal teams, including Sales, Support, Operations, Product, and Engineering, to deliver the best customer experience.
• Suggesting and implementing ideas for optimizing customer onboarding workflows through process improvements and product automation. Lead key initiatives and internal projects.
  

Qualifications

• At least 2-5 years experience in a Customer Onboarding or Customer Success role supporting a B2B SaaS product.
• Solid understanding of the managed Payroll domain including key concepts within payroll. You should be able to “talk payroll” with customer contacts, with ease and confidence.
• Ability to learn and understand systems so that immediate support can be provided to clients or internal colleagues as needed
• Comfortable working with large data sets across different data domains with working knowledge of data transformation techniques and defining requirements
• Focused, action-oriented, and always anticipating next steps: a natural project manager
• High attention to detail and can design an organized, effective onboarding plan and schedule for clients.
• Enjoy teaching others, be it a customer or a colleague.
• Customer obsessed and have significant experience building customer relationships.
• Team player, and enjoy working on a diverse team.
• Driven, think on your feet, and thrive in a fast-paced, challenging environment.
• Clearly convey complex ideas and data in written, presentation, and verbal formats to customers and team members.
• Are curious by nature and interested in making an impact.

Total Rewards

Our workforce deserves fair and competitive pay that meets them where they are. With scalable benefits, rewards, and perks, our total rewards programs reflect our commitment to inclusivity and access for all.

• Our salary range reflects gross base salary. For commercial roles with commission eligibility, this figure represents On-Target Earnings (OTE), inclusive of base salary and target commission.
• Salary ranges are quoted in USD as a consistent global reference. Your offer will be localized to your country's currency using a market-aligned conversion.
• Final pay is based on objective, job-related criteria including experience, skills, and location.
• We don't ask about salary history. Offers are based on the role and what you bring to it.

Some things you'll enjoy

• Stock grant opportunities dependent on your role, employment status and location
• Additional perks and benefits based on your employment status and country
• Optional flexible working office membership, with IWG
  

Unless otherwise agreed, we will communicate with job applicants using Deel-specific emails, which include @deel.com and other acquired company emails like @payspace.com and @paygroup.com.
You can view the most up-to-date job listings at Deel by visiting our careers page.

At Deel, we're an equal-opportunity employer that values diversity and positively encourage applications from suitably qualified and eligible candidates regardless of race, religion, sex, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, pregnancy or maternity or other applicable legally protected characteristics.

Deel welcomes persons with disabilities to apply to any of our open roles. We will provide application and/or interview accommodations on request throughout the recruitment, selection and assessment process for applicants with disabilities or other needs. If you require application and/or interview accommodations, please inform our Talent Acquisition Team via email ([e-mail]) and a team member will be in touch to ensure your equal participation.

As part of our hiring process, we primarily rely on interviews and role-related assessments. In limited cases, we may also consider informal background information relevant to the role, in line with our privacy and fairness obligations.

This application process may utilise Automated Employment Decision Tools (AEDT) and AI systems to assist in evaluating candidates based on experience level, technical skills and qualifications. This processing is conducted in compliance with applicable Data Protection, AI Governance and Labour Laws. We ensure human oversight is maintained in all final hiring decisions. Your personal data is not used to train AI models. For more information on how we process your personal data, please see our Recruitment Privacy Policy.

For NYC Residents: In accordance with NYC Local Law 144, an independent bias audit has been conducted on AEDT.