Senior Customer Onboarding Manager, Mid-Market | Emea

Deel; Trieste/Trst; Ibrido; EUR 85.000 - 120.000; Tempo pieno

Vantaggi offerti da questo lavoro

remote work flexibility

WeWork access optional

additional country-specific perks

scalable benefits and rewards

Descrizione del lavoro

Deel is seeking a Senior Customer Onboarding Manager for the Mid-Market segment to lead onboarding programs across EMEA from Trieste, Italy. You will guide onboarding projects, act as a trusted advisor on operational and product-related matters, and champion new capabilities to help clients expand with Deel.

You will manage onboarding initiatives across stakeholders, ensuring timely, successful launches, while collaborating with Customer Experience & R&D to improve processes and deliverables.

Competenze

• 3+ years in a customer onboarding role for a B2B SaaS product, especially in HR, Payroll, and Finance
• Customer-obsessed with ability to teach others
• Proven ability to manage multiple projects in a fast-paced environment
• Strong written, presentation, and verbal communication skills
• High attention to detail for onboarding plans and schedules
• Adaptable, autonomous, able to prioritize and unblock work
• customer-centric mindset
• clear communication
• detail-oriented
• JIRA
• SFDC
• G Suite

Mansioni

• Plan, execute, and monitor the Global all-in-one Employee Management Platform Implementation for Mid-Market clients to ensure timely delivery
• Become a Deel product expert and serve as a go-to resource for customers and colleagues
• Communicate clearly and professionally with stakeholders, aligning use cases with Deel’s best practices
• Identify, analyze, and resolve complex problems with a global payroll lens to drive improvements
• Collaborate with internal teams to support onboarding processes and best practices

Conoscenze

Customer onboarding

Communication

Project management

Adaptability

Attention to detail

Onboarding leadership

Strumenti

JIRA

SFDC

G Suite

Descrizione del lavoro

In this role you will be the face and voice of Deel for clients, guiding onboarding and enabling durable relationships. You’ll act as a trusted advisor on operational and product-related matters during onboarding, while championing new capabilities to help clients expand with Deel. You will manage onboarding projects across stakeholders to ensure timely, successful launches. This position combines customer-facing leadership with hands‑on problem solving in a fast‑paced, collaborative environment. You’ll engage across teams to drive meaningful impact in the transformation of global work.

• remote work flexibility
• WeWork access optional
• additional country-specific perks
• scalable benefits and rewards
• Plan, execute, and monitor the Global all-in-one Employee Management Platform Implementation for Mid-Market clients to ensure timely delivery
• Become a Deel product expert and serve as a go-to resource for customers and colleagues
• Communicate clearly and professionally with stakeholders, aligning use cases with Deel’s best practices
• Identify, analyze, and resolve complex problems with a global payroll lens to drive improvements
• Collaborate with internal teams (Customer Experience & R&D) to support onboarding processes and best practices
• 3+ years in a customer onboarding role for a B2B SaaS product, especially in HR, Payroll, and Finance
• Customer-obsessed with ability to teach others
• Proven ability to manage multiple projects in a fast‑paced environment
• Strong written, presentation, and verbal communication skills
• High attention to detail for onboarding plans and schedules
• Adaptable, autonomous, able to prioritize and unblock work
• customer‑centric mindset
• clear communication
• detail‑oriented
• JIRA
• SFDC
• G Suite

Senior Customer Onboarding Manager, Mid-Market | EMEA trieste, friuli venezia giulia, it