Senior Client Advisor - Chinese Speaker

Stone Island; Turbigo; In loco; EUR 30.000 - 45.000; Tempo pieno

Descrizione del lavoro

Stone Island is looking for a Senior Client Advisor – Chinese Speaker in Turbigo, Italy. This full-time position requires strong sales experience in luxury fashion retail, exceptional communication skills, and fluency in Italian, English, and Chinese. Responsibilities include ensuring excellent client experiences, supporting store operations, and acting as a brand ambassador. Join a dynamic team committed to high standards and client service in a fast-paced environment.

Competenze

• Strong previous experience in sales roles within Fashion Retail/Hospitality.
• Excellent understanding of the luxury sector and KPIs.
• Reliability, punctuality, and flexibility.

Mansioni

• Ensure an excellent client experience and maintain quality standards.
• Act as a brand ambassador and engage in 1to1 clienteling.
• Support store operations and after-sales service.

Conoscenze

Sales experience in Fashion Retail

Strong communication skills

Service-oriented mindset

Fluency in Italian, English, and Chinese

Ability to work independently

Formazione

Studied Fashion-related courses

Descrizione del lavoro

Stone Island is a defiantly independent community. Since our founding in 1982, a shared mindset has driven us to become a globally recognised icon of independent spirit, leadership, and innovation.

Senior Client Advisor – Chinese Speaker

Full‑Time – Milano

Responsibilities

• Ensure excellent client experience while maintaining the quality standards required by the brand;
• Act as a brand ambassador to the store’s clientele, demonstrating strong passion and commitment to the brand while embodying brand values and vision;
• Take ownership of all phases of selling ceremony, driving sales performance through a client‑centric mindset and actively engaging in 1to1 clienteling to build and cultivate long‑term relationships;
• Support store operations while ensuring after‑sales service and follow‑up with clients;
• Develop in‑depth knowledge of all product categories to deliver storytelling around collection, fabrics and treatments in line with the technical excellence that defines the brand;
• Implement and maintain Company’s Visual standards in store, collaborating with Visual Merchandising team, ensuring replenishment and stock management are consistently executed;
• Be aware of Store’s target and KPIs, supporting Managers in promoting a performance culture;
• Collaborate with the team in an effective and enthusiastic way, conveying energy and motivation in daily activities.

Qualifications

• Strong previous experience in sales roles within Fashion Retail/ Hospitality; with interest/studies in Fashion‑related courses – Experience within Luxury and Contemporary Retail environment is a plus;
• Excellent understanding of the luxury sector, KPIs, product sensitivity;
• Service‑oriented, with strong communication and interpersonal skills, team spirit, and the ability to work independently;
• Reliable, punctual, flexible;
• Passion for retail, client service and the luxury fashion industry;
• Fluency and sophistication in Italian, English and Chinese – an additional language is a plus;
• Digitally aware and open to new tools, applications, and ways of working;
• Ability to thrive in a fast‑paced, dynamic environment.

Equal Opportunity Employment

Moncler Group is an equal opportunity employer, which means we do not discriminate on the basis of Ethnic origin, Skin color, Religion, Civil status, Age, Nationality, Ancestry, any form of disability or neurodivergence, medical condition, Gender, Gender Identity or Expression, Sexual Orientation. We celebrate diversity and are committed to creating an inclusive environment for all employees.