Senior Client Advisor

Moncler Group; Milano; In loco; EUR 35.000 - 50.000; Tempo pieno

Descrizione del lavoro

Moncler Group is seeking a Senior Client Advisor for their Milano store to enhance client relationships and drive store performance. The ideal candidate will have a strong background in fashion retail, exceptional communication skills, and a passion for luxury fashion. Responsibilities include ensuring an excellent client experience, acting as a brand ambassador, and collaborating with the team to meet KPIs. Fluency in Italian and English is essential for this full-time position. Join Stone Island in cultivating a unique store culture and delivering exceptional service.

Competenze

• Strong previous experience in sales roles within Fashion Retail.
• Excellent understanding of luxury sector KPIs and product sensitivity.
• Service-oriented with strong interpersonal skills.
• Reliable, punctual, and flexible.
• Passionate about retail and luxury fashion.

Mansioni

• Ensure excellent client experience while maintaining brand standards.
• Act as a brand ambassador to clientele.
• Drive sales performance through client-centric approach.
• Support store operations and after-sales service.
• Develop in-depth knowledge of product categories.
• Implement and maintain visual standards in store.
• Collaborate with team effectively.

Conoscenze

Strong sales experience in Fashion Retail

Luxury sector understanding

Strong communication skills

Client service orientation

Fluency in Italian and English

Ability to work independently

Digitally aware

Formazione

Fashion-related studies

Descrizione del lavoro

Overview

Stone Island is a defiantly independent community. Since our founding in 1982, a shared mindset has driven us to become a globally recognised icon of independent spirit, leadership, and innovation. The Stone Island spirit is the foundation of the culture that we cherish and nurture every day. We provide you with the opportunity to build relationships that will shape your career, your life and our famiglia. The opportunity to follow your own compass.

Senior Client Advisor | Full‑Time | Milano

As part of the upcoming relocation of our Milano store, we are looking for a Senior Client Advisor to join our team and support this exciting new phase of growth.

At Stone Island we are always looking for people who share our spirit and values to drive our company forward.

The Senior Client Advisor will guide clients through the brand’s values, heritage and product universe, developing meaningful long‑term relationships while contributing to the overall store performance. This role requires a strong client‑centric mindset, a passion for product storytelling, and the ability to collaborate effectively with the team to achieve shared goals and results.

Your Impact

The Day-To-Day

• Ensure excellent client experience while maintaining the quality standards required by the brand;
• Act as a brand ambassador to the store’s clientele, demonstrating strong passion and commitment to the brand while embodying brand values and vision;
• Take ownership of all phases of selling ceremony, driving sales performance through a client‑centric mindset and actively engaging in 1to1 clienteling to build and cultivate long‑term relationships;
• Support store operations while ensuring after‑sales service and follow‑up with clients;
• Develop in‑depth knowledge of all product categories to deliver storytelling around collection, fabrics and treatments in line with the technical excellence that defines the brand;
• Implement and maintain Company’s Visual standards in store, collaborating with Visual Merchandising team, ensuring replenishment and stock management are consistently executed;
• Be aware of Store’s target and KPIs, supporting Managers in promoting a performance culture;
• Collaborate with the team in an effective and enthusiastic way, conveying energy and motivation in daily activities.

Qualifications

• Strong previous experience in sales roles within Fashion Retail/ Hospitality; with interest/studies in Fashion‑related courses - Experience within Luxury and Contemporary Retail environment is a plus;
• Excellent understanding of the luxury sector, KPIs, product sensitivity;
• Service‑oriented, with strong communication and interpersonal skills, team spirit, and the ability to work independently;
• Reliable, punctual, flexible;
• Passion for retail, client service and the luxury fashion industry;
• Fluency and sophistication in Italian, English – an additional language is a plus;
• Digitally aware and open to new tools, applications, and ways of working;
• Ability to thrive in a fast‑paced, dynamic environment.

Our Shared Values

At Stone Island we aren’t led by conventions or trends, but by our own compass. Shared values we put into practice everyday to maintain our unique culture of relentless innovation.

SELF RELIANCE | SOLIDARITY | ENGINEERING MINDSET | MATERIAL OBSESSION

If you are ready to follow your compass with Stone Island, apply now!

Moncler Group is an equal opportunity employer, which means we do not discriminate on the basis of Ethnic origin, Skin color, Religion, Civil status, Age, Nationality, Ancestry, any form of disability or neurodivergence, medical condition, Gender, Gender Identity or Expression, Sexual Orientation. We celebrate diversity and are committed to creating an inclusive environment for all employees.