Senior Client Advisor - Russian Speaker

Stone Island; Turbigo; In loco; EUR 35.000 - 50.000; Tempo pieno

Descrizione del lavoro

Stone Island is seeking a Senior Client Advisor – Russian Speaker in Milano. This role involves guiding clients through the brand’s values and products while delivering excellent service. You should have strong experience in Fashion Retail, fluency in Italian, English, and Russian, and a passion for the luxury fashion industry. This position requires collaboration with the team and a commitment to maintaining the brand's standards. Join us in this exciting phase of growth and help foster long-term client relationships.

Competenze

• Strong previous experience in sales roles within Fashion Retail or Hospitality.
• Excellent understanding of the luxury sector and KPIs.
• Service-oriented with strong communication skills.
• Passion for retail and the luxury fashion industry.
• Ability to thrive in a fast-paced environment.

Mansioni

• Guide clients through the brand's values and product universe.
• Ensure excellent client experience and maintain quality standards.
• Act as a brand ambassador and cultivate long-term relationships.
• Support store operations and after-sales service.
• Develop in-depth knowledge of product categories.
• Collaborate effectively with the team to promote a performance culture.

Conoscenze

Sales experience in Fashion Retail

Communication skills

Fluency in Italian

Fluency in English

Fluency in Russian

Interpersonal skills

Team spirit

Descrizione del lavoro

Company Overview

Stone Island is a defiantly independent community founded in 1982. A shared mindset has driven us to become a globally recognised icon of independent spirit, leadership, and innovation.

Job Overview

Senior Client Advisor – Russian Speaker – Full Time – Milano

As part of the upcoming relocation of our Milano store, we are looking for a Senior Client Advisor – Russian Speaker to join our team and support this exciting new phase of growth.

Your Impact

Guide clients through the brand’s values, heritage and product universe, developing meaningful long‑term relationships while contributing to overall store performance.

• Ensure excellent client experience while maintaining the quality standards required by the brand
• Act as a brand ambassador to the store’s clientele, demonstrating strong passion and commitment to the brand while embodying brand values and vision
• Take ownership of all phases of the selling ceremony, driving sales performance through a client‑centric mindset and actively engaging in 1‑to‑1 clienteling to build and cultivate long‑term relationships
• Support store operations while ensuring after‑sales service and follow‑up with clients
• Develop in‑depth knowledge of all product categories to deliver storytelling around collection, fabrics and treatments in line with the technical excellence that defines the brand
• Implement and maintain Company’s visual standards in store, collaborating with Visual Merchandising team, ensuring replenishment and stock management are consistently executed
• Be aware of Store’s target and KPIs, supporting Managers in promoting a performance culture
• Collaborate with the team in an effective and enthusiastic way, conveying energy and motivation in daily activities

Qualifications

• Strong previous experience in sales roles within Fashion Retail/Hospitality; interest/studies in Fashion‑related courses; experience within Luxury and Contemporary Retail environment is a plus
• Excellent understanding of the luxury sector, KPIs, product sensitivity
• Service‑oriented, with strong communication and interpersonal skills, team spirit, and ability to work independently
• Reliable, punctual, flexible
• Passion for retail, client service and the luxury fashion industry
• Fluency and sophistication in Italian, English and Russian – an additional language is a plus
• Digitally aware and open to new tools, applications, and ways of working
• Ability to thrive in a fast‑paced, dynamic environment

Our Shared Values

At Stone Island we aren’t led by conventions or trends, but by our own compass. Shared values we put into practice everyday to maintain our unique culture of relentless innovation.

SELF RELIANCE | SOLIDARITY | ENGINEERING MINDSET | MATERIAL OBSESSION

Equal Opportunity Employer

Moncler Group is an equal opportunity employer, which means we do not discriminate on the basis of Ethnic origin, Skin color, Religion, Civil status, Age, Nationality, Ancestry, any form of disability or neurodivergence, medical condition, Gender, Gender Identity or Expression, Sexual Orientation. We celebrate diversity and are committed to creating an inclusive environment for all employees.