Senior Channel Service Engineer - Material Handling

SANY Group; Ascoli Piceno; In loco; EUR 45.000 - 65.000; Tempo pieno

Descrizione del lavoro

SANY Group is seeking a Channel Service Engineer for Central Italy to oversee dealer technical service and management of core equipment, including material handlers, 45-ton reach stackers, and stackers. You will bridge local dealers, SANY Italy, and China RD to enhance service capabilities and localization efforts.

You will upgrade dealer service capabilities, resolve on-site issues, and maintain stable dealer partnerships across Central Italy.

Competenze

• 3+ years in after-sales or channel service in construction/port machinery.
• Strong knowledge of hydraulic, electrical and mechanical systems.
• Ability to summarize local product adaptation problems for RD.
• Fluent in Italian; good English for cross-border communication.
• Hold a valid driving license; willing to travel across Central Italy.
• Good dealer management and cross-team coordination.

Mansioni

• Build dealer service capacity and standardize after-sales processes.
• Provide professional technical training and remote/on-site support.
• Tackle difficult faults to improve first-time fix rate.
• Provide market feedback to RD for product localization.
• Track dealer service KPIs and optimize processes.
• Maintain long-term dealer relationships and coordinate upgrades.

Conoscenze

After-sales service

Channel management

Electrical troubleshooting

Mechanical troubleshooting

Hydraulic systems

Cross-team communication

Problem solving

Descrizione del lavoro

SANY Group is seeking a Channel Service Engineer for Central Italy to oversee dealer technical service and management of core equipment, including material handlers, 45-ton reach stackers, and stackers. You will bridge local dealers, SANY Italy, and China RD to enhance service capabilities and localization efforts.

You will upgrade dealer service capabilities, resolve on-site issues, and maintain stable dealer partnerships across Central Italy.