Channel Service Engineer - Material Handlers Stackers Italy

SANY Group; Trento; In loco; EUR 42.000 - 65.000; Tempo pieno

Descrizione del lavoro

SANY Group is seeking a Channel Service Engineer based in Central Italy to oversee dealer technical service and management for core SANY equipment, including material handlers and stackers. You will upgrade dealer service capabilities, resolve complex on-site issues, and drive product localization while maintaining strong dealer partnerships.

Responsibilities include building service capacity, delivering technical training, and coordinating with China RD for iterative improvements, with frequent

Competenze

• At least 3 years of after-sales and channel service experience in construction or port machinery.
• Solid expertise in hydraulic, electrical and mechanical system principles and troubleshooting of large port and material handling equipment.
• Fluent in Italian and proficient English for cross-border technical communication.
• Hold a valid driving license and willingness to travel frequently within Central Italy.

Mansioni

• Manage daily dealer service cooperation and standardize after-sales processes for core equipment.
• Provide professional technical training for dealers on mechanical, hydraulic, and electrical systems.
• Deliver remote and on-site technical support for daily service issues.
• Independently tackle difficult equipment failures to improve first-time fix rate.
• Collect market feedback and coordinate with RD for local optimization.
• Track dealer service KPIs and optimize regional after-sales processes.

Conoscenze

Channel service

Technical training

Fault diagnosis

Dealers management

Cross-border communication

Descrizione del lavoro

SANY Group is seeking a Channel Service Engineer based in Central Italy to oversee dealer technical service and management for core SANY equipment, including material handlers and stackers. You will upgrade dealer service capabilities, resolve complex on-site issues, and drive product localization while maintaining strong dealer partnerships.

Responsibilities include building service capacity, delivering technical training, and coordinating with China RD for iterative improvements, with frequent