Senior Services Engineer

SANY Group; Teramo; In loco; EUR 42.000 - 65.000; Tempo pieno

Descrizione del lavoro

SANY Group is seeking a Channel Service Engineer to base in Central Italy, overseeing dealer technical service and management for material handlers, 45-ton reach stackers and stackers. You will upgrade dealer service capabilities, resolve on-site issues and drive product localization with China RD teams.

Requirements include 3+ years in after-sales/channel service in heavy equipment, strong fault diagnosis skills and Italian fluency, with cross-border English communication and willingness to

Competenze

• 3+ years of after-sales and channel service experience in construction/port machinery.
• Experience with material handlers, reach stackers, or stackers preferred.
• Strong understanding of hydraulic, electrical and mechanical principles and troubleshooting.

Mansioni

• Oversee dealer service management and build standardized after-sales processes.
• Provide professional technical training for dealers on mechanical, hydraulic and electrical systems.
• Troubleshoot complex faults and improve first-time fix rate and service efficiency.
• Capture local product feedback and communicate with RD for optimization.
• Track dealer service KPIs, optimize processes and reduce failure rates.
• Maintain long-term partnerships with core dealers and coordinate upgrades/retrofits.

Conoscenze

After-sales experience

Channel service management

Technical training delivery

Fault diagnosis

Product localization feedback

KPI tracking

Dealer relationship management

Strumenti

bhydraulic systems

electrical systems

mechanical systems

Descrizione del lavoro

Job Summary

We are seeking a Channel Service Engineer based in Central Italy to oversee dealer technical service and management for SANY’s core products: material handlers, 45‑ton reach stackers and stackers. Acting as the key technical link between local dealers, SANY Italy and China RD, you will upgrade dealer service capabilities, resolve complex on‑site technical issues, drive product localization optimization and maintain stable dealer partnerships.

Key Responsibilities

• 1. Dealer Service Management Capacity Building Manage daily dealer service cooperation, formulate standardized after-sales processes for our core equipment, and continuously improve the professionalism and service quality of dealer service teams.
• 2. Technical Training Support Provide professional technical training for dealers covering mechanical, hydraulic and electrical systems, fault diagnosis and daily maintenance of material handlers, reach stackers and stackers. Deliver remote and on-site technical support for daily service issues.
• 3. Complex Fault Resolution Independently tackle difficult and escalated equipment failures that dealers cannot resolve. Specialize in troubleshooting bhydraulic, electrical and mechanical system faults to improve first-time fix rate and service efficiency.
• 4. Product Localization RD Communication Collect local market feedback and equipment failure data, communicate with China RD team to promote product adaptive optimization, technical iteration and local upgrading.
• 5. Service KPI Process Optimization Track core dealer service KPIs, optimize regional after-sales processes, standardize service operations and reduce equipment failure rates.
• 6. Dealer Relationship Maintenance Maintain long-term, stable cooperation with core dealers, coordinate equipment upgrades and retrofit projects, and support sustainable channel business development.

Requirements

1. At least 3 years of after-sales and channel service experience in construction or port machinery; relevant experience with material handlers, reach stackers and stackers is preferred.
2. Solid expertise in bhydraulic, electrical and mechanical system principles and troubleshooting of large port and material handling equipment, with strong independent problem-solving skills.
3. Able to summarize local product adaptation problems and put forward effective optimization suggestions for RD iteration.
4. Fluent in Italian, proficient English for cross-border technical communication with Chinese teams.
5. Hold a valid driving license and accept frequent business travel across Central Italy.
6. Possess basic dealer management awareness and good cross-team communication and coordination abilities.