Senior Services Engineer

SANY Group; Savona; In loco; EUR 45.000 - 65.000; Tempo pieno

Descrizione del lavoro

SANY Group seeks a Channel Service Engineer based in Central Italy to oversee dealer technical service for material handlers, 45-ton reach stackers and stackers. You will coordinate service processes, train dealers, and drive local product adaptation in collaboration with the Italy team.

Fluent Italian and strong English, a valid driving license and willingness to travel across Central Italy are required. You will partner with China RD to optimize service performance and strengthen dealer

Competenze

• At least 3 years of after-sales/channel service experience in construction or port machinery; experience with material handlers, reach stackers and stackers preferred.
• Solid expertise in hydraulic, electrical and mechanical systems and troubleshooting of large port and material handling equipment.
• Able to summarize local product adaptation problems and propose optimization suggestions for RD iteration.
• Fluent in Italian, proficient English for cross-border technical communication with Chinese teams.
• Hold a valid driving license and accept frequent business travel across Central Italy.
• Possess basic dealer management awareness and good cross-team communication and coordination abilities.

Mansioni

• Dealer Service Management Capacity Building: Manage daily dealer service cooperation, standardize after-sales processes, and improve service professionalism and quality.
• Technical Training Support: Provide technical training for dealers on mechanical, hydraulic and electrical systems; deliver remote and on-site support.
• Complex Fault Resolution: Tackle difficult and escalated equipment failures; improve first-time fix rate and service efficiency.
• Product Localization RD Communication: Gather market feedback and data, coordinate with China RD for optimization and local upgrading.
• Service KPI Process Optimization: Track dealer KPIs, optimize after-sales processes, and reduce failure rates.
• Dealer Relationship Maintenance: Maintain long-term dealer partnerships and support upgrades and retrofit projects.

Conoscenze

Dealer service management

Technical training

Fault diagnosis

Product localization feedback

KPI tracking

Dealer relationships

Descrizione del lavoro

Job Summary

We are seeking a Channel Service Engineer based in Central Italy to oversee dealer technical service and management for SANY’s core products: material handlers, 45‑ton reach stackers and stackers. Acting as the key technical link between local dealers, SANY Italy and China RD, you will upgrade dealer service capabilities, resolve complex on‑site technical issues, drive product localization optimization and maintain stable dealer partnerships.

Key Responsibilities

• 1. Dealer Service Management Capacity Building Manage daily dealer service cooperation, formulate standardized after-sales processes for our core equipment, and continuously improve the professionalism and service quality of dealer service teams.
• 2. Technical Training Support Provide professional technical training for dealers covering mechanical, hydraulic and electrical systems, fault diagnosis and daily maintenance of material handlers, reach stackers and stackers. Deliver remote and on-site technical support for daily service issues.
• 3. Complex Fault Resolution Independently tackle difficult and escalated equipment failures that dealers cannot resolve. Specialize in troubleshooting bhydraulic, electrical and mechanical system faults to improve first-time fix rate and service efficiency.
• 4. Product Localization RD Communication Collect local market feedback and equipment failure data, communicate with China RD team to promote product adaptive optimization, technical iteration and local upgrading.
• 5. Service KPI Process Optimization Track core dealer service KPIs, optimize regional after-sales processes, standardize service operations and reduce equipment failure rates.
• 6. Dealer Relationship Maintenance Maintain long-term, stable cooperation with core dealers, coordinate equipment upgrades and retrofit projects, and support sustainable channel business development.

Requirements

1. At least 3 years of after-sales and channel service experience in construction or port machinery; relevant experience with material handlers, reach stackers and stackers is preferred.
2. Solid expertise in bhydraulic, electrical and mechanical system principles and troubleshooting of large port and material handling equipment, with strong independent problem-solving skills.
3. Able to summarize local product adaptation problems and put forward effective optimization suggestions for RD iteration.
4. Fluent in Italian, proficient English for cross-border technical communication with Chinese teams.
5. Hold a valid driving license and accept frequent business travel across Central Italy.
6. Possess basic dealer management awareness and good cross-team communication and coordination abilities.