Senior AV & Video Conferencing Support Specialist

Wlgroup; Catania; In loco; EUR 42.000 - 54.000; Tempo pieno

Descrizione del lavoro

Wlgroup in Sicily seeks an operational support engineer to own end-to-end audio and video services for exercises and routine activities. You will configure, deploy, and recover equipment, ensuring readiness for senior- and command-level sessions.

Experience with video teleconferencing, VoIP, networks and IT security is required. On-site work with occasional extended hours is expected in a structured, record-driven environment.

Competenze

• At least two years hands-on designing, implementing and maintaining core network architecture for large organisations.
• Practical experience with video teleconferencing technologies.
• A sound practical understanding of voice over IP and of IP addressing.
• Comfortable logging and tracking your own work in a service-desk tool.
• Comfort in a structured environment - procedures, processes, checklists and instructions.
• A basic grasp of IT security practice: password handling, access control, safe use of devices.
• The ability to follow and improve documented procedures, and to prioritise when several things break at once.
• Good communication with users and colleagues, and accurate record-keeping.
• Willingness to work on site and, when a project or transition needs it, for extended hours.
• Fluent professional English, around CEFR B2 to C1.

Mansioni

• Prepare, configure and deploy audio and video equipment, and keep it aligned with the approved baseline configurations.
• Set up and manage video teleconferencing, including senior and command-level sessions.
• Install and configure voice equipment over both ordinary and secure networks.
• Set up and tear down projectors and sound equipment.
• Carry out approved endpoint updates and physical line patching to the defined procedures and schedule.
• Handle incidents and service requests promptly and accurately.
• Prepare, deploy and recover equipment in support of exercises and operational activity.
• Keep complete, accurate and auditable records of everything performed and delivered.
• Support other communications service areas within the unit where the work touches endpoint services.

Conoscenze

Video conferencing

VOIP/IP

Service-desk tools

IT security basics

Documentation

Communication

On-site readiness

English proficiency

Network architecture

End-user IT support

Strumenti

Windows OS

Service-desk software

Descrizione del lavoro

Wlgroup in Sicily seeks an operational support engineer to own end-to-end audio and video services for exercises and routine activities. You will configure, deploy, and recover equipment, ensuring readiness for senior- and command-level sessions.

Experience with video teleconferencing, VoIP, networks and IT security is required. On-site work with occasional extended hours is expected in a structured, record-driven environment.