VIP A/V & VTC Technician – Onsite Operations

Spektrum; Catania; In loco; EUR 52.000 - 68.000; Tempo pieno

Descrizione del lavoro

Spektrum seeks an on‑site Audio/Video, VTC and VoIP technician at Sigonella, Italy, to support VIP and Command Staff sessions for NATO NCIA projects. You will install, configure and maintain VTC/VoIP systems, ensuring readiness for scheduled meetings and exercises, and provide real‑time support.

The role requires practical VTC/VoIP expertise, IP networking know‑how, ITSM familiarity, and the ability to work extended hours on site. A NATO COSMIC TOP SECRET clearance is required.

Competenze

• Minimum 2 years of hands-on experience designing, implementing and maintaining core network architecture for large organisations.
• Practical hands-on experience with VTC technologies.
• Practical understanding of VoIP technologies.
• Practical understanding of IP addressing and network connectivity.
• Experience working with ticketing or ITSM systems, including logging, tracking and updating technical tasks and incidents.
• Experience working within structured technical environments and following defined procedures, processes, checklists and technical instructions.
• Basic understanding of IT security practices, including access control, password handling and secure use of devices.
• Ability to follow and develop documented technical procedures and instructions.
• Ability to troubleshoot technical issues and determine when escalation to specialist teams.

Mansioni

• Set up, configure and provide real‑time technical support for VIP and Command Staff VTC sessions, ensuring systems are operational before and throughout scheduled meetings.
• Install, configure and support Video Teleconferencing (VTC) systems, including implementing approved system changes and configuration updates.
• Install, configure and support VoIP and VoSIP equipment, including user profiles, connectivity and associated endpoint configuration.
• Diagnose and restore VTC and Voice services following incidents or service interruptions.
• Prepare, transport, install, connect, test and recover Audio/Video equipment and peripherals required for meetings, exercises, events and operational activities.
• Set up and dismantle projectors, sound equipment, presentation systems and associated A/V equipment.
• Provide first‑line technical support for common VTC, VoIP/VoSIP, desktop VTC software and connectivity issues, escalating more complex incidents to the appropriate technical teams.
• Perform routine system health and readiness checks on assigned equipment, including performance, connectivity and system status verification.
• Support the deployment and recovery of CIS and endpoint equipment associated with routine service requests, exercises and operational activities.
• Coordinate with other technical teams when resolving incidents, deploying equipment or supporting wider CIS service activities.
• Work through authorized Work Orders, Service Requests and tasking instructions, ensuring assigned activities are completed within agreed timelines and priorities.
• Maintain accurate records of installations, configurations, updates, incidents, fixes and equipment deployments within the designated ITSM and asset management systems.
• Maintain accurate inventory and deployment records and ensure completed activities are fully traceable and auditable.
• Provide progress updates and promptly escalation technical issues, risks or service‑impacting events.
• Follow established NATO/NCIA technical standards, security requirements, procedures, checklists and operational instructions.
• Provide on‑site support during extended hours when required for exercises, projects, service transitions or operational activities.

Conoscenze

VTC technologies

VoIP

IP addressing

ITSM systems

Technical documentation

Security basics

On-site work

Communication skills

Strumenti

Ticketing systems

Descrizione del lavoro

Spektrum seeks an on‑site Audio/Video, VTC and VoIP technician at Sigonella, Italy, to support VIP and Command Staff sessions for NATO NCIA projects. You will install, configure and maintain VTC/VoIP systems, ensuring readiness for scheduled meetings and exercises, and provide real‑time support.

The role requires practical VTC/VoIP expertise, IP networking know‑how, ITSM familiarity, and the ability to work extended hours on site. A NATO COSMIC TOP SECRET clearance is required.