Senior 1PL Delivery Operations Manager

JD.com Inc.; Lombardia; On-site; EUR 70,000 - 90,000; Full time

Job summary

JD.com, Inc. is seeking a 1PL Delivery Operations professional to manage and optimize our first-party logistics delivery processes.

This role focuses on ensuring efficient, timely, and cost-effective delivery of goods directly to customers, upholding JD.com's commitment to exceptional service. You will oversee route planning, dispatch, and last-mile delivery, monitor performance metrics, and develop strategies to cut costs while improving customer satisfaction.

Qualifications

• Bachelor's degree in Logistics, Supply Chain Management, Business Administration, or a related field. Master's degree preferred.
• Minimum of 5 years of experience in logistics operations, with at least 2 years in a direct 1PL or last-mile delivery management role.
• Strong understanding of transportation management systems (TMS), route optimization software, and logistics analytics tools.
• Proven track record of improving operational efficiency and reducing costs within a delivery network.
• Excellent analytical and problem-solving skills with a data-driven approach to decision-making.
• Strong leadership and team management abilities, with experience in managing a large workforce.
• Exceptional communication, negotiation, and interpersonal skills.
• Ability to work effectively in a fast-paced, high-pressure environment.
• Proficiency in English and Mandarin Chinese is highly desirable.
• Familiarity with e-commerce logistics and express delivery industry trends.

Responsibilities

• Oversee the day-to-day operations of JD.com's 1PL delivery network, including route planning, dispatch, and last-mile delivery execution.
• Monitor and analyze delivery performance metrics and identify areas for improvement.
• Develop and implement strategies to enhance delivery efficiency, reduce costs, and improve customer satisfaction.
• Manage and optimize resource allocation, including fleet management, driver scheduling, and equipment utilization.
• Ensure compliance with transportation regulations, safety standards, and company policies.
• Collaborate with warehousing, customer service, and technology teams to streamline end-to-end logistics processes.
• Address and resolve operational issues, delivery exceptions, and customer complaints related to 1PL delivery.
• Utilize data analytics and logistics software to forecast demand, optimize routes, and improve planning.
• Conduct regular performance reviews of delivery personnel and implement training programs.
• Prepare detailed reports on performance, challenges, and proposed solutions for senior management.

Skills

Analytical thinking

Leadership

Problem solving

Communication

English and Mandarin

Education

Bachelor's degree in Logistics / Supply Chain / Business Admin

Master's degree preferred

Tools

TMS

Route optimization software

Logistics analytics tools

Job description

JD.com, Inc. is seeking a 1PL Delivery Operations professional to manage and optimize our first-party logistics delivery processes.

This role focuses on ensuring efficient, timely, and cost-effective delivery of goods directly to customers, upholding JD.com's commitment to exceptional service. You will oversee route planning, dispatch, and last-mile delivery, monitor performance metrics, and develop strategies to cut costs while improving customer satisfaction.