3PL Delivery Operations

JD.com Inc.; Milano; On-site; EUR 50,000 - 65,000; Full time

Job summary

JINGDONG Logistics in Lombardy, Milano area seeks a 3PL Delivery Operations professional to manage and optimize third-party delivery partners, ensuring efficient last-mile service and adherence to SLAs.

You will analyze delivery KPIs, collaborate with warehousing, customer service and supply chain teams, and lead contract negotiations to secure competitive pricing and quality. English fluency is required; Mandarin is a plus.

Qualifications

• Bachelor's degree required in a related field.
• Minimum 3–5 years experience in logistics or supply chain operations, focusing on 3PL and last-mile delivery.
• Proven track record of optimizing delivery processes and achieving efficiencies.
• Strong analytical skills with data interpretation, trend identification, and data-driven decisions.
• Excellent communication, negotiation, and interpersonal skills.
• Proficiency in logistics software and systems (e.g., TMS, WMS).
• Ability to work independently and in a fast-paced team.
• Fluency in English required; Mandarin Chinese a plus.

Responsibilities

• Oversee and manage day-to-day operations of 3PL delivery partners, ensuring SLAs and performance metrics.
• Develop and implement strategies to optimize delivery routes and reduce transit times.
• Monitor and analyze KPIs related to delivery operations; identify improvement areas and implement actions.
• Collaborate with warehousing, customer service, and supply chain teams to streamline processes.
• Conduct regular performance reviews with 3PL partners and develop action plans for improvements.
• Manage contract negotiations and maintain relationships with 3PL providers for pricing and quality.
• Identify and evaluate new 3PL partners to expand capabilities and network coverage.
• Ensure compliance with transportation regulations and company policies.
• Prepare and present reports on delivery performance, costs, and improvements to management.

Skills

Analytical skills

Communication

Negotiation

Interpersonal skills

English fluency

Mandarin (plus)

Education

Bachelor's degree in Logistics, Supply Chain Management, Business Administration, or a related field

Tools

TMS

WMS

Job description

Who We AreAt JINGDONG Logistics (JD Logistics), part of JD.com, we are a leading technology-driven supply chain and logistics solutions provider under JD.com. Built on deep expertise in automation, smart fulfilment, and data intelligence, we operate end-to-end logistics services that empower businesses and enhance customer experience. Our integrated networks span warehouse management, line-haul transportation, last-mile delivery, bulky items logistics, cold chain, and cross-border operations, ensuring speed, reliability, and precision at every stage.Our Global ReachJINGDONG Logistics has developed one of the most extensive logistics infrastructures in the world, managing more than 3,600 warehouses with over 34 million square meters of space. Our Global Smart Supply Chain Network combines highly automated warehousing with robust international transportation solutions, enabling seamless cross-border movement. Today, we operate 130+ bonded, direct mail, and overseas warehouses across 23 countries and regions, supported by our global brands, JoyLogistics and JoyExpress, as we continue scaling JD.com’s international logistics footprint.Learn more about who we are and what we do: https://www.jingdonglogistics.com/What We OfferJoining JD Logistics means helping shape the future of global supply chain and logistics. You’ll work with smart warehousing, autonomous delivery, and innovative technology that keeps goods moving worldwide. With a competitive salary, great locations, and a supportive, people-first culture, you’ll have the space to take on meaningful challenges, grow your skills, and make a real impact in a fast-evolving industry.About The TeamYou’ll be joining the JINGDONG Logistics team, which values collaboration, ownership, and a commitment to delivering high-quality results in a fast-paced, dynamic environment.Job SummaryJD.com, Inc. is seeking a 3PL Delivery Operations professional to manage and optimize third-party logistics delivery processes, ensuring efficient, cost-effective, and high-quality last-mile delivery services for our customers.Job Responsibilities* Oversee and manage the day-to-day operations of third-party logistics (3PL) delivery partners, ensuring adherence to service level agreements (SLAs) and performance metrics.* Develop and implement strategies to optimize delivery routes, reduce transit times, and improve overall delivery efficiency.* Monitor and analyze key performance indicators (KPIs) related to delivery operations, identifying areas for improvement and implementing corrective actions.* Collaborate with internal teams (e.g., warehousing, customer service, supply chain) to streamline processes and resolve delivery-related issues.* Conduct regular performance reviews with 3PL partners, providing feedback and developing action plans for continuous improvement.* Manage contract negotiations and maintain strong relationships with 3PL providers, ensuring competitive pricing and service quality.* Identify and evaluate new 3PL partners to expand delivery capabilities and optimize network coverage.* Ensure compliance with all relevant transportation regulations and company policies.* Prepare and present reports on delivery performance, cost analysis, and operational improvements to management.Job Qualifications* Bachelor's degree in Logistics, Supply Chain Management, Business Administration, or a related field.* Minimum of 3-5 years of experience in logistics or supply chain operations, with a strong focus on 3PL management and last-mile delivery.* Proven track record of optimizing delivery processes and achieving operational efficiencies.* Strong analytical skills with the ability to interpret data, identify trends, and make data-driven decisions.* Excellent communication, negotiation, and interpersonal skills.* Proficiency in logistics software and systems (e.g., TMS, WMS).* Ability to work independently and as part of a team in a fast-paced environment.* Fluency in English is required; proficiency in Mandarin Chinese is a plus.At JINGDONG Logistics, we’re committed to building a diverse and inclusive workplace where everyone can thrive. We’re proud to be an equal opportunity employer and make all employment decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, veteran status, or any other protected characteristic.Ready to apply?Take the next step in your career, apply now and explore the opportunities we have to offer.