1PL Delivery Operations

JD.com Inc.; Lombardia; On-site; EUR 70,000 - 90,000; Full time

Job summary

JD.com, Inc. is seeking a 1PL Delivery Operations professional to manage and optimize our first-party logistics delivery processes.

This role focuses on ensuring efficient, timely, and cost-effective delivery of goods directly to customers, upholding JD.com's commitment to exceptional service. You will oversee route planning, dispatch, and last-mile delivery, monitor performance metrics, and develop strategies to cut costs while improving customer satisfaction.

Qualifications

• Bachelor's degree in Logistics, Supply Chain Management, Business Administration, or a related field. Master's degree preferred.
• Minimum of 5 years of experience in logistics operations, with at least 2 years in a direct 1PL or last-mile delivery management role.
• Strong understanding of transportation management systems (TMS), route optimization software, and logistics analytics tools.
• Proven track record of improving operational efficiency and reducing costs within a delivery network.
• Excellent analytical and problem-solving skills with a data-driven approach to decision-making.
• Strong leadership and team management abilities, with experience in managing a large workforce.
• Exceptional communication, negotiation, and interpersonal skills.
• Ability to work effectively in a fast-paced, high-pressure environment.
• Proficiency in English and Mandarin Chinese is highly desirable.
• Familiarity with e-commerce logistics and express delivery industry trends.

Responsibilities

• Oversee the day-to-day operations of JD.com's 1PL delivery network, including route planning, dispatch, and last-mile delivery execution.
• Monitor and analyze delivery performance metrics and identify areas for improvement.
• Develop and implement strategies to enhance delivery efficiency, reduce costs, and improve customer satisfaction.
• Manage and optimize resource allocation, including fleet management, driver scheduling, and equipment utilization.
• Ensure compliance with transportation regulations, safety standards, and company policies.
• Collaborate with warehousing, customer service, and technology teams to streamline end-to-end logistics processes.
• Address and resolve operational issues, delivery exceptions, and customer complaints related to 1PL delivery.
• Utilize data analytics and logistics software to forecast demand, optimize routes, and improve planning.
• Conduct regular performance reviews of delivery personnel and implement training programs.
• Prepare detailed reports on performance, challenges, and proposed solutions for senior management.

Skills

Analytical thinking

Leadership

Problem solving

Communication

English and Mandarin

Education

Bachelor's degree in Logistics / Supply Chain / Business Admin

Master's degree preferred

Tools

TMS

Route optimization software

Logistics analytics tools

Job description

Who We Are At JINGDONG Logistics (JD Logistics), part of JD.com, we are a leading technology-driven supply chain and logistics solutions provider under JD.com.

Built on deep expertise in automation, smart fulfilment, and data intelligence, we operate end-to-end logistics services that empower businesses and enhance customer experience.

Our integrated networks span warehouse management, line-haul transportation, last-mile delivery, bulky items logistics, cold chain, and cross-border operations, ensuring speed, reliability, and precision at every stage.

Our Global Reach JINGDONG Logistics has developed one of the most extensive logistics infrastructures in the world, managing more than 3,600 warehouses with over 34 million square meters of space.

Our Global Smart Supply Chain Network combines highly automated warehousing with robust international transportation solutions, enabling seamless cross-border movement.

Today, we operate 130+ bonded, direct mail, and overseas warehouses across 23 countries and regions, supported by our global brands, JoyLogistics and JoyExpress, as we continue scaling JD.com’s international logistics footprint.

Learn more about who we are and what we do: https://www.jingdonglogistics.com/

What We Offer

Joining JD Logistics means helping shape the future of global supply chain and logistics. You’ll work with smart warehousing, autonomous delivery, and innovative technology that keeps goods moving worldwide.

With a competitive salary, great locations, and a supportive, people-first culture, you’ll have the space to take on meaningful challenges, grow your skills, and make a real impact in a fast-evolving industry.

About The Team

You’ll be joining the JINGDONG Logistics team, which values collaboration, ownership, and a commitment to delivering high-quality results in a fast-paced, dynamic environment.

Job Summary

JD.com, Inc. is seeking a 1PL Delivery Operations professional to manage and optimize our first-party logistics delivery processes.

This role focuses on ensuring efficient, timely, and cost-effective delivery of goods directly to customers, upholding JD.com's commitment to exceptional service.

Job Responsibilities

• Oversee the day-to-day operations of JD.com's 1PL delivery network, including route planning, dispatch, and last-mile delivery execution.
• Monitor and analyze delivery performance metrics (e.g., on-time delivery rates, delivery success rates, cost per delivery) and identify areas for improvement.
• Develop and implement strategies to enhance delivery efficiency, reduce operational costs, and improve customer satisfaction.
• Manage and optimize resource allocation, including fleet management, driver scheduling, and equipment utilization.
• Ensure compliance with all relevant transportation regulations, safety standards, and company policies.
• Collaborate with other internal departments, such as warehousing, customer service, and technology teams, to streamline end-to-end logistics processes.
• Address and resolve operational issues, delivery exceptions, and customer complaints related to 1PL delivery.
• Utilize data analytics and logistics software to forecast demand, optimize routes, and improve operational planning.
• Conduct regular performance reviews of delivery personnel and implement training programs as needed.
• Prepare detailed reports on operational performance, challenges, and proposed solutions for senior management.

Job Qualifications

• Bachelor's degree in Logistics, Supply Chain Management, Business Administration, or a related field. Master's degree preferred.
• Minimum of 5 years of experience in logistics operations, with at least 2 years in a direct 1PL or last-mile delivery management role.
• Strong understanding of transportation management systems (TMS), route optimization software, and logistics analytics tools.
• Proven track record of improving operational efficiency and reducing costs within a delivery network.
• Excellent analytical and problem-solving skills with a data-driven approach to decision-making.
• Strong leadership and team management abilities, with experience in managing a large workforce.
• Exceptional communication, negotiation, and interpersonal skills.
• Ability to work effectively in a fast-paced, high-pressure environment.
• Proficiency in English and Mandarin Chinese is highly desirable.
• Familiarity with e-commerce logistics and express delivery industry trends.

At JINGDONG Logistics, we’re committed to building a diverse and inclusive workplace where everyone can thrive. We’re proud to be an equal opportunity employer and make all employment decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, veteran status, or any other protected characteristic.

About us

What started as one bold idea in China has grown into one of the world's most trusted technology and supply chain businesses. Today, JD.com (JINGDONG) serves more than700 million customers, using technology, logistics and innovation to create smarter, faster and more connected experiences. From retail and logistics to technology, healthcare and beyond, we're solving real-world challenges and making everyday life easier.

As we continue to grow, so do the opportunities for the people who grow with us. Our global business Our teams work across 20+ countries and regions, building smarter supply chains and helping businesses and communities connect across borders.

From technology hubs and retail operations to logistics networks and corporate teams, we're creating opportunities to learn, collaborate and make an impact on a global scale.

Whether you're joining us in Europe, the Middle East, Asia or the Americas, you'll be part of one global team working towards a shared purpose.

So let's do this. Let's deliver joy.