Senior 3PL Delivery Operations Manager

JD.com Inc.; Lombardia; On-site; EUR 55,000 - 90,000; Full time

Job summary

JD.com, Inc. is seeking a 3PL Delivery Operations professional to manage and optimize third-party logistics delivery processes, ensuring efficient, cost-effective, and high-quality last-mile services for our customers.

You will oversee day-to-day 3PL partner operations, develop smarter routes, monitor KPIs, and collaborate with warehousing, customer service and supply chain teams to resolve issues and drive improvements. Fluency in English is required, with Mandarin proficiency a plus.

Qualifications

• Bachelor's degree in Logistics, Supply Chain Management, Business Administration, or a related field.
• 3-5 years of experience in logistics or supply chain operations with emphasis on 3PL and last-mile delivery.
• Fluent English required; Mandarin is a plus.

Responsibilities

• Oversee day-to-day operations of 3PL delivery partners, ensuring SLAs and performance metrics are met.
• Develop and implement routes to reduce transit times and improve delivery efficiency.
• Monitor KPIs related to delivery operations and drive corrective actions.
• Collaborate with warehousing, customer service, and supply chain teams to streamline processes.
• Lead contract negotiations and manage relationships with 3PL providers.

Skills

3-5 years logistics experience

Strong analytical skills

Excellent communication & negotiation

Teamwork in fast-paced environments

Fluency in English

Education

Bachelor's degree in Logistics or related field

Tools

TMS

WMS

Job description

JD.com, Inc. is seeking a 3PL Delivery Operations professional to manage and optimize third-party logistics delivery processes, ensuring efficient, cost-effective, and high-quality last-mile services for our customers.

You will oversee day-to-day 3PL partner operations, develop smarter routes, monitor KPIs, and collaborate with warehousing, customer service and supply chain teams to resolve issues and drive improvements. Fluency in English is required, with Mandarin proficiency a plus.