Seasonal Reservations Manager: Revenue & Guest Experience

Jumeirah Capri Palace; Anacapri; On-site; EUR 52,000 - 68,000; Part time

Job summary

Jumeirah Capri Palace in Capri, Italy, seeks a Reservations Manager for the summer season 2027. The role focuses on delivering exceptional reservation service, maximizing revenue opportunities, and maintaining strong partnerships with external partners.

Responsibilities include monitoring reservation systems, addressing guest issues, coordinating with departments, and leading training and people management within the reservations team.

Responsibilities

• Oversee the delivery of internal and external service, quality, and commercial performances as per Central Reservations KPI objectives.
• Work closely with the team to maximize revenue opportunities and reduce operational inefficiencies.
• Attend meetings related to reservations and share relevant insights on performance and trends.
• Monitor automated reservation services to ensure optimal capacity and resolve any service degradation.
• Monitor and follow up on guest complaints, ensuring relevant solutions are provided by coordinating with other departments.
• Ensure training of new colleagues in the department and hotels is planned and scheduled in advance.
• Oversee all aspects of people management, including development, target setting, reviews, and performance.
• Act as a point of contact for reservations with external partners, managing and maintaining relationships.
• Act in the absence of the Director of Reservations and perform other duties as required by management.
• Act as a point of contact for reservations with external partners, managing and maintaining relationships.

Job description

Jumeirah Capri Palace in Capri, Italy, seeks a Reservations Manager for the summer season 2027. The role focuses on delivering exceptional reservation service, maximizing revenue opportunities, and maintaining strong partnerships with external partners.

Responsibilities include monitoring reservation systems, addressing guest issues, coordinating with departments, and leading training and people management within the reservations team.