Summer Reservations Manager — Drive Revenue & Service

Hosco.com; Anacapri; On-site; EUR 65,000 - 90,000; Full time

Job summary

Jumeirah Capri Palace invites a passionate Reservations Manager for the 2027 summer season. You will lead the reservations team, ensure service quality, and drive commercial performance in line with Central Reservations KPIs.

You will collaborate with internal teams to maximize revenue, monitor guest complaints, and maintain partner relationships, while planning training and stepping in for the Director when needed.

Responsibilities

• Oversee delivery of internal and external service, quality, and commercial performances as Central Reservations KPI objectives.
• Work closely with the team to maximise revenue opportunities and reduce operational inefficiencies.
• Attend meetings related to reservations and share relevant insights on performance and trends.
• Monitor automated reservation services to ensure optimal capacity and resolve any service degradation.
• Monitor and follow up on guest complaints, coordinating with other departments for solutions.
• Ensure training of new colleagues in the department and hotel is planned and scheduled in advance.
• Oversee all aspects of people management, including development, target setting, reviews, and performance.
• Act as a point of contact for reservations with external partners, managing and maintaining relationships.
• Act in the absence of the Director of Reservations and perform other duties as required by management.

Job description

Jumeirah Capri Palace invites a passionate Reservations Manager for the 2027 summer season. You will lead the reservations team, ensure service quality, and drive commercial performance in line with Central Reservations KPIs.

You will collaborate with internal teams to maximize revenue, monitor guest complaints, and maintain partner relationships, while planning training and stepping in for the Director when needed.