Salesforce Business Analyst

Brown-Forman Corporation; Italia; In loco; EUR 55.000 - 85.000; Tempo pieno

Descrizione del lavoro

Brown-Forman Corporation seeks an IT Analyst to join the European Commercial IT team, analyzing business requirements, designing Salesforce-based solutions, and managing implementation. You will work with Italy and Spain business partners and report to the Senior Regional Technology Manager.

The role requires configuring Salesforce, managing data, building reports/dashboards, supporting end-users, and staying current with Salesforce updates. Global platforms include Salesforce, SAP, Tableau.

Competenze

• Bachelor's degree in Computer Science, Information Systems, or related field.
• 3-5 years of related experience with 1-2 years as a Salesforce Administrator or related role.
• Strong understanding of Salesforce platform capabilities and limitations.
• Experience in configuring and customizing Salesforce, managing users and security, and developing workflows & automation.
• Salesforce Administrator certification would be a plus.
• Understanding of business intelligence tools and concepts such as SAP BW, Tableau, BusinessObjects, or similar.
• Strong analytical and problem-solving skills.
• Excellent communication skills—both written and verbal and the ability to present complex concepts in understandable terms at all levels in the organisation.

Mansioni

• Gather business requirements and translate them into technical specifications.
• Review all requests for systems enhancements to ensure alignment with BF IT strategy.
• Document business processes, develop and maintain system documentation and training materials.
• Configure and customize Salesforce to meet business needs.
• Manage overall project schedule and planning, coordinating with regional and central teams.
• Manage users, profiles, roles, sharing rules, and permission sets.
• Develop and maintain custom objects, fields, formulas, and validation rules.
• Create and manage workflows and automation.
• Build and maintain reports and dashboards to support business needs.
• Manage data quality with business owners and account migration efforts via data extracts and uploads.
• Collaborate with cross-functional teams to ensure project success.
• Provide ongoing support to end-users.
• Stay current with Salesforce updates and best practices.

Conoscenze

Salesforce Administration

Requirements gathering

Technical communication

Data management

Dashboards & reports

Formazione

Bachelor's degree in Computer Science, Information Systems, or related field

Strumenti

Salesforce

SAP BW

Tableau

BusinessObjects

Descrizione del lavoro

We believe great people build great brands. And we know there is Nothing Better in the Market than a career at Brown-Forman. Being a part of Brown-Forman means you will grow both personally and professionally. You will have the opportunity to solve problems, seize opportunities, and generate bold ideas. You will belong to a place where teamwork matters and where you are encouraged to bring your best self to work.

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Meaningful Work From Day One:

We are seeking an IT Analyst to join our team. As part of the European Commercial IT team, you will be responsible for analyzing and formalizing business requirements, designing solutions, and managing the implementation of primarily, but not limited to, Salesforce-based systems. He/She will work closely with business partners based in Italy & Spain, as well as Global and Regional IT teams, and report to the Senior Regional Technology Manager.

The ideal candidate will have experience in configuring and customizing Salesforce, managing data, building reports and dashboards, providing technical support and assistance to end-users, managing users and security, and troubleshooting technical issues. The candidate will have excellent communication skills, a strong technical aptitude, and a passion for technology.

You will have a chance to join a Global IT organization, with experts covering all technologies and sharing a common global ecosystem built on world-class platforms such as Salesforce, SAP, Coupa, Workday, Concur, Cloudera, and Tableau.

What You Can Expect:

Gather business requirements and translate them into technical specifications.

Review all requests for systems enhancements to ensure the request adheres to the overall BF Business and IT strategic direction before taking action.

Document business processes, develop and maintain system documentation and training materials.

Configure and customize Salesforce to meet business needs.

Manage overall project schedule and planning, ensure communication with regional & central teams, from both business and IT.

Manage users, profiles, roles, sharing rules, and permission sets.

Develop and maintain custom objects, fields, formula,s and validation rules.

Create and manage workflows and automation.

Build and maintain reports and dashboards to support business needs.

Manage data quality with business owners and account migration efforts by performing data extracts, data uploads, and inserts.

Collaborate with cross-functional teams (from business and IT) to ensure project success.

Provide ongoing support to end-users.

Stay current with Salesforce updates and best practices.

What You Bring to the Table:

Bachelor's degree in Computer Science, Information Systems, or related field.

3-5 years of related experience with 1-2 years as a Salesforce Administrator or related role.

Strong understanding of Salesforce platform capabilities and limitations.

Experience in configuring and customizing Salesforce, managing users and security, and developing workflows & automation.

Salesforce Administrator certification would be a plus.

Understanding of business intelligence tools and concepts such as SAP BW, Tableau, BusinessObjects, or similar.

Strong analytical and problem-solving skills.

Excellent communication skills-both written and verbal and the ability to present complex concepts in understandable terms at all levels in the organisation.

Methodical and rigorous; time management and organisational skills.

Ability to work independently and in a team environment.

Energetic and proactive attitude for learning.

Who We Are

We believe great people build great brands. And we know there is Nothing Better in the Market than a career at Brown-Forman. Being a part of Brown-Forman means you will grow both personally and professionally. You will have the opportunity to solve problems, seize opportunities, and generate bold ideas. You will belong to a place where teamwork matters and where you are encouraged to bring your best self to work.

What We Offer

Total Rewards at Brown-Forman is designed to engage our people to ensure sustainable and profitable growth for generations to come. As a premium spirits company, we offer equitable pay structures for individual and company performance alongside a premium employee experience. We offer a range of premium benefits that reflect our company values and meet the needs of our diverse workforce.