Sales Support Specialist

Kerry; Mozzo; Hybrid; EUR 32,000 - 43,000; Full time

Benefits offered by this job

Food Benefit

Healthcare coverage under CBA

Job summary

Kerry Group in Mozzo, Italy is seeking a Sales Support Specialist to join the Mainland Europe Sales Support team. You will support Key Account Managers, manage inquiries, and drive data accuracy across CRM to ensure excellent customer service.

The role is full-time, based in Italy with a hybrid arrangement (3 days in the office, 2 days remote). A bachelor’s degree and experience in a commercial environment are required.

Qualifications

• Bachelor's degree in a relevant field required.
• Proven experience working cross-functionally in a commercial environment.
• Strong proficiency in Microsoft Office, with experience in master data management and SAP.
• Fluent in English; knowledge of French or Spanish is an advantage.

Responsibilities

• Act as a primary point of contact for customers, handling product, project, samples, pricing, and documentation inquiries.
• Manage the project pipeline with Key Account Managers, updating status and timelines in CRM.
• Collaborate with R&D, Quality, Operations, Pricing, Regulatory, Finance, and Supply Chain.
• Coordinate complex interactions with internal and external stakeholders across locations.
• Lead commercial data management, ensuring accurate master data in CRM and related systems.
• Prepare and support commercial documentation, including offers, quotations and tender materials.
• Maintain customer price lists and ensure accurate implementation in internal systems.
• Work with Customer Service to deliver a seamless, high-quality customer experience.
• Support Key Account Managers in customer meetings, business reviews, and presentations.

Skills

Cross-functional collaboration

Microsoft Office proficiency

Master data management

SAP

Fluent English

French or Spanish knowledge

Education

Bachelor’s degree in a relevant field

Tools

SAP

Microsoft Office

Job description

Requisition ID: 66451
Position Type: FT Permanent
Workplace Arrangement: #LI-Hybrid

About the role

As a Sales Support Specialist, you will play a key role within our Mainland Europe Sales Support team, providing dedicated support to our customers within the Taste and Nutrition sector. You will oversee daily business coordination, ensuring exceptional service delivery and supporting our Key Account Managers.

This is a full time role, based in our Italy offices 3 days per week and 2 days at home.

About Kerry

Kerry is the world's leading taste and nutrition company for the food, beverage and pharmaceutical industries. Every day we partner with customers to create healthier, tastier and more sustainable products that are consumed by billions of people across the world. Our vision is to be our customers' most valued partner, creating a world of sustainable nutrition. A career with Kerry offers you an opportunity to shape the future of food while providing you opportunities to explore and grow in a truly global environment.

Our Safety purpose: At Kerry, we work together in a caring culture where everybody goes home safely every day. We are committed to providing a safe working environment and ensuring that all safety protocols are strictly followed. Join us in creating a workplace where safety is everyone’s responsibility.

What you'll be doing

Your responsibilities will include project management, driving smooth progression throughout the entire buying cycle, and ensuring accurate and efficient data management.

• Act as a primary point of contact for customers, managing inquiries related to products, projects, samples, pricing, documentation, and ensuring timely and accurate responses.


• Manage the project pipeline in coordination with Key Account Managers, updating status, progress, and timelines within CRM systems.


• Collaborate with cross-functional teams (R&D, Quality, Operations, Pricing, Regulatory, Finance, Supply Chain) to ensure efficient project execution and alignment across commercial and operational activities.


• Coordinate complex interactions with a diverse network of internal and external stakeholders across multiple locations.


• Lead commercial data management, ensuring accurate and up-to-date master data and records in CRM and related systems.


• Prepare and support commercial documentation, including offers, quotations and tender materials.


• Maintain and update customer price lists, ensuring accurate implementation in internal systems.


• Work closely with Customer Service to ensure a seamless, high-quality customer experience.


• Contribute to customer satisfaction initiatives through proactive communication, service accuracy, and support to Key Account Managers in improving processes and interactions.


• Support Key Account Managers in organizing customer meetings, business reviews, and presentations.

What you can bring to the role

• Bachelor’s degree in a relevant field.


• Proven experience working cross-functionally in a commercial environment.


• Strong proficiency in Microsoft Office, with experience in master data management and SAP.


• Fluent in English; knowledge of French or Spanish is considered an advantage.


• Curious mindset and customer focus


• Collaborative mindset with a positive, team-oriented attitude.


• Excellent communication, organizational, and problem-solving skills, with a keen attention to detail and a strong commitment to flawless execution.

What we can offer

In return we can offer a competitive salary and comprehensive benefits package as well as the opportunity for self-growth and career development within one of the world’s leading manufacturers of food and nutrition technology.

The hiring range for this position is €32,200-€42,900 gross base salary per annum. The actual base salary within the stated range will be set using objective, gender-neutral criteria, including skills, experience, role requirements and internal equity. The hiring range is determined based on a fair evaluation of the role and relevant market benchmarks in the applicable country.

The role also offers additional benefits, including a Food Benefit for employees based at the Mozzo office, with meals available at a highly subsidised rate of €0.69 per meal. In addition, healthcare coverage is included as part of the Collective Bargaining Agreement (CBA).

In Kerry we benefit from the knowledge of our colleagues who bring a diverse range of cultures, backgrounds, lifestyles, and experiences. One team fostering an inclusive culture that, above all, inspires food and nourishes life. One culture where everyone brings their unique perspectives and experiences to help make us better, together. We are committed to nurturing an environment of positivity and inclusiveness, where everyone can be at their best, both personally and professionally.

Our recruitment, selection and assessment process are based on the skills and competencies of the specific roles and based entirely on merit. We are committed to and value Diversity and Inclusion in all recruitment processes within Kerry and do not discriminate based on gender, race, class, economic status, ethnic background, sexual orientation, age, political beliefs, veteran status, marital status, or any other protected characteristic.