Sales Support Specialist

Ingersoll-Rand plc; Gorle; In loco; EUR 25.000 - 40.000; Tempo pieno

Descrizione del lavoro

Ingersoll Rand plc is seeking a Sales Support Specialist to back aftermarket and upgrade activities for engineered products in the Oil & Gas sector. The role emphasizes high customer satisfaction, accurate quotations, on-time orders, and uncovering business opportunities in spare parts, services, and upgrades.

Based at Gorle (BG), you will use ERP (SAP) and CRM systems, CAD concepts, and collaborate with sales and execution teams.

Competenze

• Engineering degree or technical diploma required with relevant experience.
• 2–5 years in aftermarket, sales support, or technical sales in Oil & Gas or similar industries.
• Experience with engineered-to-order (ETO) products is strongly preferred.
• Knowledge of industrial equipment (rotating equipment, valves, pressure systems) is a plus.
• Familiarity with SAP and CRM tools.

Mansioni

• Manage spare parts, repairs and product upgrade requests.
• Prepare and issue quotations based on technical specs, BOMs, and customer requirements.
• Follow up on aftermarket orders for on-time delivery and cost control.
• Provide technical and commercial support regarding installed equipment.
• Identify opportunities for additional sales (spare parts, upgrades, retrofit solutions, service agreements).
• Maintain installed base data and aftermarket records.
• Ensure alignment between customer requirements and internal capabilities.
• Support contract review and order handover from sales to execution teams.

Conoscenze

Teamwork

Communication

Prioritization

Time management

Travel (domestic & international)

Learning mindset

Formazione

Engineering degree (Mechanical/Industrial) or Technical Diploma

Industrial Technologies background

Strumenti

SAP

CRM tools

CAD systems

Microsoft Office

Descrizione del lavoro

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We are a global leader in industrial solutions, delivering innovative and reliable products to customers worldwide. Our commitment to quality and precision ensures that we remain at the forefront of technology and manufacturing excellence.

Job Summary

The Sales Support Specialist supports both post-sales (aftermarket) and for upgrade activities for engineered products in the Oil & Gas sector. The role focuses on ensuring high customer satisfaction, efficient order execution, and identification of business opportunities related to spare parts, services, and upgrades.

Responsibilities

Manage customer requests related to spare parts, repairs and product upgrades.

Prepare and issue quotations for aftermarket solutions based on technical specifications, BOMs, and customer requirements.

Follow up on aftermarket orders, ensuring on-time delivery, cost control, and compliance with quality standards.

Provide technical and commercial support to customers regarding installed equipment.

Identify opportunities for additional sales (spare parts packages, upgrades, retrofit solutions, service agreements).

Maintain and update installed base data and aftermarket records.

Ensure alignment between customer requirements and internal capabilities.

Support contract review and order handover from sales to execution teams.

Qualifications:

Degree in Engineering (Mechanical, Industrial, or equivalent) or Technical Diploma with relevant experience.

2–5 years of experience in aftermarket, sales support, or technical sales in Oil & Gas or similar industries.

Experience with engineered-to-order (ETO) products is strongly preferred.

Knowledge of industrial equipment (e.g., rotating equipment, valves, pressure systems) is a plus.

Familiarity with ERP systems (SAP) and CRM tools.

Preferred Skills:

• Excellent teamwork and soft skills
• Able to schedule a list of competing priorities
• Effective communication with team members
• Eagerness to learn and a desire to educate others
• Prioritization and time management skills
• Domestic and international travel required
• A strong grasp of technical concepts relating to system layouts
• A strong understanding of CAD systems and data integrity
• Mechanical attitude

Basic Qualifications

• Preferably some type of technical education, either intermediate or higher level (preferably in Industrial Technologies, Mechanical, or High school Diploma).
• Advanced proficiency in Microsoft Office.
• High degree of autonomy, while also capable of working in multidisciplinary teams.

Travel & Work Arrangements/Requirements

• Fully site-based at Gorle (BG)
• Precision and reliability
• Ability to work in a team
• Flexibility and adaptability
• Safety-oriented mindset

What We Offer

• Professional growth opportunities in a dynamic environment
• Base Salary range: 25.000- 40.000 Euro gross

Special Accommodation

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We are committed to making our customers successful.

We are bold in our aspirations while moving forward with humility and integrity.

We foster inspired teams.

Ingersoll Rand is committed to achieving workforce diversity reflective of our communities. We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request and a member of our team will contact you.