Sales Support Engineer

Distech Controls Inc.; Italia; Remote; EUR 45,000 - 65,000; Full time

Job summary

Distech Controls seeks a Sales Support Engineer (SSE) to join the Italian team, working remotely from Northern Italy (ideally Milan area). You will be the technical referent, supporting the sales team and system integrators in adopting Distech Controls solutions.

The role reports to the European Sales Support Engineer Manager based in Brignais, France. You will lead technical relations with customers, support presentations and onboarding, and coordinate cross-functional teams to guarantee

Qualifications

• 5+ years of experience in building automation.
• Experience in PLC programming across brands.
• Proficient with BMS protocols (BACnet, Modbus, LonWorks, Niagara a plus).
• Knowledge of IoT/IT protocols: API REST, JSON, MQTT, IoT Hub, Node-RED.
• Knowledge of IT networks and cybersecurity standards.
• Familiar with cloud architectures and OT/IT/EDGE/CLOUD integration.
• Strong synthesis skills linking field requests to solutions.
• Excellent written and spoken English communication.
• Pedagogical skills and ability to manage priorities in emergencies.
• Willingness to travel 40% in the region.

Responsibilities

• Manage technical relationship with customers, including on-site actions.
• Support sales with presentations, demonstrations, and onboarding.
• Lead meetings with system integrators on tech developments and product introductions.
• Assist integrators on initial and strategic projects with new products.
• Design content and lead information sessions with Demand Generation teams.
• Share field experience with technical support and training teams.
• Collaborate with R&D and Product Management on future products.
• Contribute to product launches and company events (webinars, roadshows).
• Manage projects independently, coordinating departments as needed.

Skills

Building automation

PLC programming

BMS protocols

API/IoT protocols

IT networks security

Cloud architectures

English fluency

Teamwork & prioritization

Customer engagement

Pedagogy / training

Job description

Distech Controls connects people with intelligent building solutions through our forward-thinking technologies and services. We partner with customers to deliver innovative solutions that can provide better health, better spaces, and better efficiencies. Our passion for innovation, quality and sustainability guides our business, which serves multiple market segments through worldwide business divisions, service offices and a superior network of Authorized System Integrators and Distributors.

Distech Controls is a subsidiary of Acuity Brands, Inc. (www.distech-controls.com)

Our Mission :

« Connecting people with intelligent building solutions for better health, better spaces, better efficiencies. »

As part of its growth and expansion in the European market Distech Controls is hiring a Sales Support Engineer (SSE) to join the Italian team, working remotely from Northern Italy, ideally from the Milan area.

This role is reporting to the European Sales Support Engineer Manager based in the EMEA headquarter in Brignais (Lyon city region, south of France).

You will play a strategic as an SSE role, you are the technical referent and the solution architect to support the sales team and the system integrators ecosystem (System Integrators, OEM, FM companies, Digital service companies, etc.) in the Distech Controls solutions adoption.

Main missions

• In collaboration with the Sales team, you will be in charge of the technical relationship with customers and you will be required to carry out punctual actions on site.
• You will support the sales team during the solutions presentations, demonstrations and solutions onboarding to our customers.
• You will lead physical or remote meetings for system integrators on technical developments, solutions design and new products introductions.
• You will support and assist system integrators on first projects, on specific strategic projects, and projects with new products to guarantee the proper completion and the success of the project.
• You design the content and lead information sessions in collaboration with the Demand Generation team with design offices throughout the country.
• The experience gained during customer projects with new products will allow you to share your skills with the technical support and training teams.
• Your exchanges and experience with customers allow you to be an important player in the evolution and development of future new products with the R&D and Product Management departments.
• In collaboration with the marketing and communication department, you will be involved in product launches and at the company's various commercial events (webinars, trade shows, roadshows, partner/customer meetings...).
• You will manage projects independently and be able to involve departments/people necessary with periodic team sharing (variable schedule depending on the client, criticality of the project, etc.).

Required skills

• You are an engineer or equivalent with at least 5 years' experience in the field of building automation.
• You have programming knowledge in PLC languages of various brands.
• You are proficient in BMS systems (Building’s communication protocols, BACnet, Modbus, LonWorks, Niagara will be a plus)
• You have knowledge in the IoT and IT protocols, API REST, JSON, MQTT, IoT Hub, Node-RED, etc.
• You have knowledge of IT networks and cybersecurity standards,
• You with knowledge in the field of the cloud with the associated architectures and principles.
• You have a spirit of synthesis allowing you to make the link between field requests and the enhancement of OT/IT/EDGE/CLOUD solutions
• You have excellent communication skills both orally and in writing. A good English level is essential.
• You are recognized for your pedagogical approaches, your ability to work in a team and to manage priorities in the handling of our clients' emergency situations.

Travel in the region is expected (40% of the time)