Sales Support Coordinator - Direct Market

Alpinestars; Caerano di San Marco; On-site; EUR 36,000 - 44,000; Full time

Benefits offered by this job

Meal vouchers

Welfare benefits

Job summary

Alpinestars is seeking a Sales Support Coordinator – Direct Market to manage the daily activities of the Sales Support team serving direct markets. You will align management strategy with priorities and ensure orders are fulfilled accurately and on time, while boosting customer satisfaction.

Based in Caerano San Marco (TV) on site, you will drive process improvements, monitor KPIs, and support growth in emerging markets, with strong English skills and ERP/Microsoft Office proficiency.

Qualifications

• Bachelor’s degree in business administration, Economics, International Business, or a related field.
• Excellent knowledge of English; additional languages are considered a plus.
• Proven experience in Sales Support, Customer Service, Sales Operations, or Order Management within an international environment.
• Strong team coordination and organizational skills.
• Experience in workflow analysis, process optimization, and continuous improvement initiatives.
• Good understanding of logistics processes and order management operations.
• Customer-focused mindset with excellent problem-solving and communication skills.
• Ability to manage multiple priorities and work effectively in a fast-paced environment.
• Strong analytical skills with a KPI-driven approach.
• Proficiency in ERP systems and Microsoft Office applications, particularly Excel.

Responsibilities

• Coordinate and oversee the daily activities of the Sales Support team dedicated to direct markets.
• Translate Sales Management strategy into daily activities, ensuring alignment with business priorities and achievement of company KPIs.
• Monitor team workload, priorities, and performance to ensure service excellence and operational efficiency.
• Analyze and evaluate existing workflows, identifying opportunities for process improvements and enhanced effectiveness.
• Propose and implement new processes aimed at improving customer satisfaction and service quality.
• Analyze logistics and operational flows within the Sales Support function, identifying bottlenecks and improvement opportunities.
• Develop and implement operational solutions to support business growth and expansion in emerging markets.
• Provide daily support to sales agents and customers, ensuring timely and effective response to requests and issues.
• Manage the end-to-end order process, ensuring accuracy, compliance with commercial agreements, and on-time fulfillment.
• Monitor key performance indicators and support continuous improvement initiatives across the Sales Support organization.

Skills

KPI-driven mindset

Analytical skills

Customer-focused

Multitasking

Problem-solving

Communication skills

Team coordination

Education

Bachelor’s degree in Business Administration/Economics/International Business

Tools

ERP systems

Microsoft Excel

Office suite

Job description

Alpinestars is the leading global performance motorsports apparel, protection and footwear manufacturer. For over 60 years the company has been providing the world’s best athletes and motorsports enthusiasts in the pursuit of performance excellence with the most technologically advanced products which fuse protection, performance, innovation and style.

Thanks to the outstanding quality and continuous innovation of our products, we are currently going through a solid expansion phase on the global market, for which we aim to reinforce our strongly international teams with top talent from anywhere in the world.

Position

We are currently seeking a Sales Support Coordinator – Direct Market responsible for coordinating the daily activities of the Sales Support team serving direct markets, ensuring operational excellence, outstanding customer service, and alignment with business objectives.

The role acts as a key link between Sales Management, customers, agents, logistics, and internal departments to support commercial growth, optimize processes, and achieve company KPIs.

Manages the sales support team and coordinates all office activities, aiming to ensure excellent service standards and a high level of customer satisfaction, making sure that requests from the network or any customer issues are handled professionally, accurately, and on time. If a dealer is satisfied, they become the best brand ambassador for a company's products and services, loyal to the brand, more likely to buy the service/product again, and ultimately more profitable in the long run.

Key Responsibilities:

• Coordinate and oversee the daily activities of the Sales Support team dedicated to direct markets
• Translate Sales Management strategy into daily activities, ensuring alignment with business priorities and achievement of company KPIs
• Monitor team workload, priorities, and performance to ensure service excellence and operational efficiency
• Analyze and evaluate existing workflows, identifying opportunities for process improvements and enhanced effectiveness
• Propose and implement new processes aimed at improving customer satisfaction and service quality
• Analyze logistics and operational flows within the Sales Support function, identifying bottlenecks and improvement opportunities
• Develop and implement operational solutions to support business growth and expansion in emerging markets
• Provide daily support to sales agents and customers, ensuring timely and effective response to requests and issues
• Manage the end-to-end order process, ensuring accuracy, compliance with commercial agreements, and on-time fulfillment
• Monitor key performance indicators and support continuous improvement initiatives across the Sales Support organization.

Requirements:

• Bachelor’s degree in business administration, Economics, International Business, or a related field
• Excellent knowledge of English; additional languages are considered a plus
• Proven experience in Sales Support, Customer Service, Sales Operations, or Order Management within an international environment
• Strong team coordination and organizational skills
• Experience in workflow analysis, process optimization, and continuous improvement initiatives
• Good understanding of logistics processes and order management operations
• Customer-focused mindset with excellent problem-solving and communication skills
• Ability to manage multiple priorities and work effectively in a fast-paced environment
• Strong analytical skills with a KPI-driven approach
• Proficiency in ERP systems and Microsoft Office applications, particularly Excel

Location:

Caerano San Marco (TV) - on site job

Salary package:

from 40.000€ + meal voucher + welfare