Sales Renewals Representative (north EMEA)

Nozomi Networks Inc.; Italia; Remote; EUR 40,000 - 60,000; Full time

Benefits offered by this job

Work-Life Balance

Unparalleled Flexible Time-Off

Job summary

Nozomi Networks is seeking a Sales Renewals Representative for North EMEA. The role focuses on renewing and expanding customer relationships across Italy, Mendrisio, UK and other regions, driving renewal orders and managing the end-to-end renewal cycle.

You will collaborate with Sales and Customer Success to identify risks, forecast renewals, and pursue upsell opportunities while maintaining exceptional customer experience and a data-driven approach to quota attainment.

Qualifications

• Track record in renewal, sales or customer service role.
• Proven ability to create an outstanding customer experience.
• Tenacious and target-orientated to meet/exceed goals.
• Excellent communication skills, both oral and written.
• Salesforce or similar CRM experience.
• Fluent in English; German language skills are a plus.
• Strong MS Excel skills.

Responsibilities

• Identify renewal opportunities and drive the renewal cycle to closure.
• Support Sales, partners and distributors on renewals.
• Manage pipeline and deliver quota targets consistently.
• Collaborate with Sales and Customer Success on risks and upsell opportunities.
• Forecast renewals and report on trends and key events.
• Coordinate with support/training to resolve technical questions before renewal date.

Skills

Account management

Communication skills

Time management

CRM experience

English fluency

MS Excel

Remote work

Negotiation

Tools

Salesforce

Job description

Sales Renewals Representative (north EMEA)

Italy; Mendrisio, Switzerland; United Kingdom

Now is an amazing time to join Nozomi Networks as we build the future of OT and IoT cybersecurity.

We defend some of the world’s largest organizations and critical infrastructure in more than 68 countries and we’re just getting started. Our AI-powered cybersecurity platform secures operational technology (OT) and Internet of Things (IoT) infrastructures for enterprises and government entities across energy, manufacturing, transportation, resources, and critical infrastructure.

As we expand our product portfolio and global presence, our Sales team is hiring a Renewals Sales Representative to focus primarily on North EMEA accounts to own and drive the renewals process in collaboration with sales and management to preserve and enhance customer relationships. This includes driving the renewal orders, customer communication, identifying expansion opportunities for field sales, and conducting the renewal sales cycle from start to finish.

If this sounds like you, read on. You could be the next "Nozomier"!

In this role you will:

• Identify customer needs, uncover issues, and demonstrate strong account management abilities to drive renewal opportunity to timely closure
• Fully support to the sales team, partners and distributors on the renewal sales
• Expert pipeline management and consistent and reliable delivery of quota targets
• Proactively partner with Sales and Customer Success on top risks and red accounts
• Accurately forecast the renewals identifying any risks of slipping, being able to speak to any gaps
• Collaboration with sales team to ensure upsell opportunities are identified as early as possible to capitalize on for the field sales
• Participate in weekly forecast meetings, accurate sales reports, and forecasts for weekly review
• Provide global renewal manager with complete visibility to your region renewal trends and key events
• Work closely with the support and training to ensure that customers’ technical questions are resolved prior to renewal due date
• Embod the Nozomi Networks Cultural Pillars and our mission to protect what matters most with transparency and trust

To be successful in this opportunity, you will have:

• Track record in a renewal, sales or customer service role, preferable within Cybersecurity or Information technology
• Proven ability to create an outstanding customer experience
• Tenacious and target-orientated to meet/exceed goals
• Highly motivated self-starter with competitive personality and strong attention to detail
• Exceptional communication skills, both oral and written, coupled with excellent listening skills, presentation skills and a positive and energetic phone presence
• Ability to motivate oneself when working remotely
• Strong customer management skills
• Great time management experience to be able to juggle multiple priorities
• Salesforce or similar CRM experience
• Fluent in spoken and written English; additional language (preferably German) highly valuable
• Strong MS Excel Skills

Core Competencies

• Active Listening and Communication
• Business Insight and Acumen
• Drive for Results ("Get things done")
• Emotional Intelligence (EQ), Interpersonal skills and Empathy
• Objection Handling, Influencing and Negotiation
• Planning & Organizing
• Relationship Building & Customer Focus
• Sales Process and Pipeline Management
• Solution Oriented Mindset
• Teamwork, Collaboration and Cultural Alignment

Who we are and what we stand for:

Nozomi Networks is the leader in OT and IoT Cybersecurity. We protect the world's critical infrastructure, industrial and government organizations from cyber threats by providing exceptional network visibility, threat detection and operational insight. We’re always innovating and we hire the best at what they do to ensure our customers always have access to fast product enhancements, exceptional engineering support and rapid deployment across continents.If you like a challenge, and value integrity and customer success, we invite you to help Nozomi Networks build the future of OT and IoT cybersecurity.

Diversity, Inclusion and Belonging are part of our core beliefs, at Nozomi Networks. Diversity of thought, background and culture broadens our knowledge of the world and helps us learn, grow, and gain new perspectives. What makes us all different is what makes us powerful.

All of our benefits are customized to the country you are based in, naturally we want to get the best out of our Nozomiers, so we provide the best benefits packages, such as:

• Work-Life Balance
• Unparalleled Flexible Time-Off

Need to know information

Successful candidates will be subjected to background verification checks.