Sales & Business Operations Specialist

Solplanet; Bari; In loco; EUR 35.000 - 55.000; Tempo pieno

Vantaggi offerti da questo lavoro

Diverse team

International environment

Career growth

Descrizione del lavoro

Solplanet, part of AISWEI, seeks a proactive professional to support the Italian Country Manager in Bari. You will coordinate sales operations, order management, and customer support across internal teams and partners, while enabling efficient communication with headquarters and regional stakeholders.

You will maintain CRM data, assist with forecasting, and help organize events and commercial activities, contributing to ongoing improvements in customer satisfaction and business performance.

Competenze

• Bachelor's degree in Business Administration, Engineering, Economics, Marketing or a related field.
• At least 2 years of experience in sales operations, business operations, commercial support or customer support.
• Experience in B2B environments is preferred.
• Experience in the photovoltaic, renewable energy or electrical industry is preferred.
• Experience in order management, customer support or sales operations within an international company is advantageous.
• Experience working in an international and cross-functional environment is preferred.
• CRM platforms experience (Salesforce, HubSpot or similar) is advantageous.
• Excellent communication and interpersonal skills.
• Strong organizational and coordination abilities.
• Customer-oriented mindset.
• Excellent follow-up and execution skills.
• Strong analytical and problem-solving capabilities.
• Ability to manage multiple priorities in a dynamic environment.
• Proactive attitude with ownership.
• Ability to work independently while collaborating with international teams.
• Fluent Italian and Business English.

Mansioni

• Support the Country Manager in day-to-day operations.
• Coordinate follow-up of strategic initiatives and action plans.
• Prepare presentations and executive summaries for management discussions.
• Assist communication with headquarters and internal departments.
• Identify opportunities to improve operational efficiency and internal processes.
• Coordinate customer orders from confirmation to delivery.
• Monitor orders, delivery schedules and commitments.
• Coordinate with Operations, Logistics and Headquarters for timely deliveries.
• Proactively communicate order updates to customers and partners.
• Support demand planning and sales forecasting activities.
• Maintain accurate CRM and internal data.
• Assist in resolving order-related and delivery issues.
• Coordinate customer enquiries from pre-sales through after-sales support.
• Ensure prompt follow-up of requests and action items.
• Coordinate information between customers and internal teams.
• Support quotation follow-up and commercial documentation.
• Maintain excellent communication with distributors, installers and customers throughout the order lifecycle.
• Coordinate customer service activities with Technical Support.
• Foster collaboration across Sales, Tech Support, Operations, Logistics and Finance.
• Monitor service requests and follow-up.
• Coordinate issue resolution with stakeholders.
• Support continuous improvement of customer satisfaction.
• Maintain CRM data accuracy and commercial documents.
• Prepare operational and commercial reports and KPI dashboards.
• Support business planning, forecasting and internal reporting.
• Coordinate internal meetings and follow-up actions.
• Collect market feedback for continuous improvement.
• Support organization of customer events, webinars and trade fairs.
• Coordinate logistics for events and campaigns.
• Support product launches and marketing campaigns in cooperation with the team.

Conoscenze

Sales Operations

Customer Support

Order Coordination

CRM Platforms

Communication

Organization

Italian (Fluent)

English (Business)

Cross-functional teamwork

Travel readiness

Formazione

Bachelor's degree

Strumenti

Salesforce

HubSpot

CRM systems

Descrizione del lavoro

Our belief:

• At SOLPLANET, we are driven by a simple idea: solar for everybody
• We strive to create the best possible experience for distributors, installers and end users
• That´s why our solar inverters, energy storage systems and EV chargers are easy-to-install, reliable and user friendly

Who We Are:

• Private equity-backed AISWEI is a leading provider of renewable energy solutions - providing the world with solar inverters, batteries, EV chargers, heat pumps, and energy management solutions
• AISWEI has more than 15 years of expertise in R&D and manufacturing, with a strong technology heritage from both Germany and China
• With 32 GW of annual production volumes (2024), AISWEI is one of the largest manufacturers of solar string inverters world-wide
• AISWEI is operating under its own brand in China and its SOLPLANET brand internationally, and is trusted by leading global brands as an ODM service provider
• Our team passionately believe that that we are all fellow citizens of one planet, and we are truly honored about deploying our solutions to local societies worldwide – every day

How you´ll help us:

Country Manager Support

• Support the Country Manager in day-to-day business operations.
• Coordinate follow-up of strategic initiatives and action plans.
• Prepare presentations, meeting materials and executive summaries for management discussions.
• Support communication and coordination with headquarters and internal departments.
• Identify opportunities to improve operational efficiency and internal processes.

Sales Operations & Order Coordination

• Coordinate customer orders from order confirmation through delivery.
• Monitor order status, delivery schedules and customer commitments.
• Coordinate with Operations, Logistics and Headquarters to ensure timely deliveries.
• Proactively communicate order updates to customers and distribution partners.
• Support demand planning and sales forecasting activities.
• Maintain accurate sales and order information within CRM and internal systems.
• Assist in resolving order-related and delivery issues.

Customer Support & Coordination

• Coordinate customer enquiries from pre-sales through after-sales support.
• Ensure prompt follow-up of customer requests and internal action items.
• Coordinate commercial and technical information between customers and internal teams.
• Support quotation follow-up and commercial documentation.
• Maintain excellent communication with distributors, installers and customers throughout the order lifecycle.

Customer Service Coordination

• Coordinate customer service activities together with the Technical Support team.
• Facilitate effective collaboration across Sales, Technical Support, Operations, Logistics, Finance and Headquarters.
• Monitor service requests and ensure timely follow-up.
• Coordinate issue resolution with internal stakeholders.
• Support continuous improvement of customer satisfaction.

Business Operations

• Maintain CRM data accuracy and commercial documentation.
• Prepare operational and commercial reports, KPI dashboards and business performance analyses.
• Support business planning, forecasting and internal reporting.
• Coordinate internal meetings and follow-up actions when required.
• Collect market feedback and support continuous business improvement initiatives.

Events & Commercial Support

• Support the organization of customer events, technical academies, webinars, roadshows and trade fairs.
• Coordinate logistics and operational preparation for commercial activities.
• Support customer meetings, exhibitions and partner events by coordinating logistics, documentation and follow-up activities.
• Support the execution of local marketing activities, customer events, product launch and commercial campaigns in cooperation with the team

Your background and skills:

• Bachelor's degree in Business Administration, Engineering, Economics, Marketing or a related field.
• At least 2 years of experience in sales operations, business operations, commercial support or customer support.
• Experience in B2B environments is preferred.
• Experience in the photovoltaic, renewable energy or electrical industry is preferred.
• Experience in order management, customer support or sales operations within an international company is considered an advantage.
• Experience working in an international and cross-functional environment is preferred.
• Experience using CRM platforms (Salesforce, HubSpot or similar) is considered an advantage.
• Excellent communication and interpersonal skills.
• Strong organizational and coordination abilities.
• Customer-oriented mindset.
• Excellent follow-up and execution skills.
• Strong analytical and problem-solving capabilities.
• Ability to manage multiple priorities in a dynamic environment.
• Proactive attitude with a strong sense of ownership.
• Ability to work independently while collaborating effectively within international cross-functional teams.
• Fluent Italian.
• Business fluent English (written and spoken).
• The position is primarily office-based in Bari to ensure close collaboration with the Country Manager and the Italian team.
• Willingness to travel regularly throughout Italy and occasionally internationally.
• Valid driving licence.

What we offer:

• Giving you the unique opportunity to be part of a spirited and diverse team of passionate experts that work together within an exceptionally open-minded environment
• Assisting you in to develop, personally and professionally, to grow internally within an international environment which leverages your abilities, skills and expertise
• Providing you the unique opportunity to be part of an ambitious, energetic and rapidly growing Solplanet team with flat hierarchies, fast decision making and strong opportunities to successfully cultivate your long-term path within the renewable energy industry

By submitting your application, you declare your agreement to saving your application data at Aiswei B.V, and that such data may be used for internal purposes in the context of the upcoming application process. If there is no employment, the data will be deleted after six months. The application data are treated confidentially in accordance with the provisions of the Federal Data Protection Act and are not passed on to third parties. You can revoke your consent at any time, either by email or in writing by mail.