Global Sales & Operations Specialist (Renewables)

Solplanet; Bari; In loco; EUR 35.000 - 55.000; Tempo pieno

Vantaggi offerti da questo lavoro

Diverse team

International environment

Career growth

Descrizione del lavoro

Solplanet, part of AISWEI, seeks a proactive professional to support the Italian Country Manager in Bari. You will coordinate sales operations, order management, and customer support across internal teams and partners, while enabling efficient communication with headquarters and regional stakeholders.

You will maintain CRM data, assist with forecasting, and help organize events and commercial activities, contributing to ongoing improvements in customer satisfaction and business performance.

Competenze

• Bachelor's degree in Business Administration, Engineering, Economics, Marketing or a related field.
• At least 2 years of experience in sales operations, business operations, commercial support or customer support.
• Experience in B2B environments is preferred.
• Experience in the photovoltaic, renewable energy or electrical industry is preferred.
• Experience in order management, customer support or sales operations within an international company is advantageous.
• Experience working in an international and cross-functional environment is preferred.
• CRM platforms experience (Salesforce, HubSpot or similar) is advantageous.
• Excellent communication and interpersonal skills.
• Strong organizational and coordination abilities.
• Customer-oriented mindset.
• Excellent follow-up and execution skills.
• Strong analytical and problem-solving capabilities.
• Ability to manage multiple priorities in a dynamic environment.
• Proactive attitude with ownership.
• Ability to work independently while collaborating with international teams.
• Fluent Italian and Business English.

Mansioni

• Support the Country Manager in day-to-day operations.
• Coordinate follow-up of strategic initiatives and action plans.
• Prepare presentations and executive summaries for management discussions.
• Assist communication with headquarters and internal departments.
• Identify opportunities to improve operational efficiency and internal processes.
• Coordinate customer orders from confirmation to delivery.
• Monitor orders, delivery schedules and commitments.
• Coordinate with Operations, Logistics and Headquarters for timely deliveries.
• Proactively communicate order updates to customers and partners.
• Support demand planning and sales forecasting activities.
• Maintain accurate CRM and internal data.
• Assist in resolving order-related and delivery issues.
• Coordinate customer enquiries from pre-sales through after-sales support.
• Ensure prompt follow-up of requests and action items.
• Coordinate information between customers and internal teams.
• Support quotation follow-up and commercial documentation.
• Maintain excellent communication with distributors, installers and customers throughout the order lifecycle.
• Coordinate customer service activities with Technical Support.
• Foster collaboration across Sales, Tech Support, Operations, Logistics and Finance.
• Monitor service requests and follow-up.
• Coordinate issue resolution with stakeholders.
• Support continuous improvement of customer satisfaction.
• Maintain CRM data accuracy and commercial documents.
• Prepare operational and commercial reports and KPI dashboards.
• Support business planning, forecasting and internal reporting.
• Coordinate internal meetings and follow-up actions.
• Collect market feedback for continuous improvement.
• Support organization of customer events, webinars and trade fairs.
• Coordinate logistics for events and campaigns.
• Support product launches and marketing campaigns in cooperation with the team.

Conoscenze

Sales Operations

Customer Support

Order Coordination

CRM Platforms

Communication

Organization

Italian (Fluent)

English (Business)

Cross-functional teamwork

Travel readiness

Formazione

Bachelor's degree

Strumenti

Salesforce

HubSpot

CRM systems

Descrizione del lavoro

Solplanet, part of AISWEI, seeks a proactive professional to support the Italian Country Manager in Bari. You will coordinate sales operations, order management, and customer support across internal teams and partners, while enabling efficient communication with headquarters and regional stakeholders.

You will maintain CRM data, assist with forecasting, and help organize events and commercial activities, contributing to ongoing improvements in customer satisfaction and business performance.