Sales Associate Temporary - Boutique Firenze

HERMES MAROQUINERIE-SELLERIE (HMS); Firenze; Presencial; EUR 25.000 - 31.000; Jornada completa

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Meal voucher

Descripción de la vacante

Hermès in Florence is seeking a Sales Associate to assist clients with personalized experiences, storytelling about the brand history, and product craftsmanship to drive sales and build lasting relationships.

You will engage across product categories, maintain client data, support events, and stay updated on prices and stock. Italian and English fluency, luxury retail experience, and Excel skills are highly valued.

Formación

• Experience in direct sales to clients, preferably in luxury goods.
• Excellent interpersonal and communication skills.
• Background in luxury retail is preferred.
• Proficient with Excel / IT tools.
• Fluency in Italian and English; third language is an advantage.

Responsabilidades

• Advise and support customers on all product categories to satisfy clients’ needs and ensure the most memorable omnichannel experience.
• Be a storyteller, suggesting and surprising, delivering quality and consistency of service to develop client relationships and sales services.
• Support customers providing all type of information, including aftersales product care suggestions.
• Develop and maintain a customer portfolio through a proper client discovery and a bespoke experience to foster loyalty.
• Collect and update client data, in accordance with privacy policy and company procedures.
• Play an active role in customers’ events and animations whenever needed.
• Build a solid product knowledge, keeping updated with novelties, prices and stock availabilities.

Conocimientos

Italian language

English language

Customer service

Storytelling

Teamwork

Autonomy

Educación

Bachelor’s degree preferred

Herramientas

Excel / IT tools

Descripción del empleo

GENERAL ROLE

The Sales Associate is in charge of assisting clients through personalized and memorable customer Experience, with storytelling about the brand history and the product craftsmanship. He/She provides the most memorable customer experience to develop sales and build long lasting relationships with clients through heartfelt and bespoke attention, with highest integrity.

MAIN RESPONSIBILITIES

• Advise and support customers on all product categories to satisfy clients’ needs and ensure the most memorable omnichannel experience;
• Be a storyteller, suggesting and surprising, delivering quality and consistency of service to develop client relationships and sales services;
• Support customers providing all type of information, including aftersales product care suggestions;
• Develop and maintain a customer portfolio through a proper client discovery and a bespoke experience in order to foster loyalty and establish long-term relationships;
• Collect and update client data, in accordance with privacy policy and company procedures;
• Play an active role in customers’ events and animations whenever needed;
• Build a solid product knowledge, keeping updated with novelties, prices and stock availabilities.

PROFILE

• Bachelor’s degree preferably, but not mandatory, with a fashion/linguistic focus;
• Fluency in Italian and English. A third language will be considered an advantage;
• Professional background: experience in the direct sales to clients, preferably in a luxury good boutique;
• Proficient with Excel / IT tools;
• Professionalism, enthusiasm, dynamism, ease of integration and teamwork complete the profile.

Hermès engages positive and passionate people who own the following requirements:

• Excellent interpersonal and communication skills, with a customer service orientation;
• Team player mentality to build meaningful relationships and ability to work autonomously;
• Availability, flexibility and dynamism to function in a high-pace environment;
• Determined to be part of a people centric retail project, for which is required vocation for human values, passion and a strong aesthetic sense.

What We Offer

• Contract Type: Fixed-Term Contract
• Working Hours: Full-time
• Contract Duration: 2 months
• Applicable Collective Bargaining Agreement: CCNL Commercio
• Indicative Starting Gross Annual Salary: €28,000, determined according to objective and gender-neutral criteria.
• Benefits: €10 meal voucher per working day, in addition to statutory and collective bargaining benefits.

The final compensation package will be determined based on objective criteria such as professional experience, role responsibilities and required competencies.

In Hermès diversity of experience and perspectives create a better work environment, we value, ensure and believe in gender equality, welcoming individuals of all backgrounds. Join the human adventure of Hermès!