Sales Associate Milano Rinascente - Categorie Protette L. 68/99

Versace; Lombardia; Presencial; EUR 26 000 - 38 000; Tempo integral

Resumo da oferta

Versace is seeking a Sales Associate in Lombardia to deliver an extraordinary luxury shopping experience. You will place clients at the center, discover needs, and build lasting relationships both in-store and online, guiding them through the brand world.

You will exceed personal and store targets, demonstrate deep product knowledge, and collaborate with the team and back-of-house to ensure flawless service.

Qualificações

• Experience as a Client Advisor or Sales Assistant in luxury fashion.
• Strong customer orientation and interpersonal skills.
• Passion for fashion and brand heritage.
• Results-oriented, proactive, and flexible with a team spirit.

Responsabilidades

• Place the customer at the center and deliver excellent service.
• Exceed individual sales targets and KPI goals.
• Demonstrate deep product knowledge and brand heritage.
• Capture client data in CRM and nurture relationships.
• Host appointments in-store or virtually and promote Omni Channel.
• Maintain stock room and cooperate with Back of House.
• Ensure compliance with procedures and security.
• Collaborate with colleagues to deliver a consistent luxury experience.

Conhecimentos

Client advisory

Customer orientation

Communication skills

Luxury fashion

Team player

Descrição da oferta de emprego

As Sales Associate, You guarantee an extraordinary and memorable luxury customer experience, placing the Clients at the center, discovering their needs and expectations, fostering meaningful relationships, serving as a Brand Ambassador.

You convey and promote the Brand philosophy and Values to the final Clients guiding them into the world of Versace.

You hold yourself accountable to achieve your individual and store sales target, acting as proactive player in ensuring the best service and responding to the customer needs, both in store and on e-commerce channel.

RESPONSABILITIES:

• Place the Customer at the center, creating a welcoming environment and striving to meet their every need and request, providing them with an excellence service in accordance to the “client journey ceremony”;
• Be driven to exceed individual sales targets and maximize own sales performances contributing to the success of the entire store;
• Be driven to exceed KPI goals, ensuring the highest quality of sales and customer service;
• Demonstrate an excellence knowledge of the products as well as Versace history, culture and DNA;
• Capture Customer data into the Company CRM with the purpose of connecting to the client, maintaining and developing the relationships to offer a personalized approach and develop future opportunities;
• Follow up with the Clients, using the CRM tools, in order to strengthen thelong term relationship with clients;
• Host and conduct appointments either in presence or leveraging technology to do virtual appointments;
• Embrace and promote the Omni Channel mindset;
• Build and maintain an ample knowledge of the world of luxury fashion by being constantly informed on fashion trends and competitors, with the purpose to be able to discuss them with the clients and to give advises;
• Take ownership of resolving Client complaints liaising with the line manager and Client Service team, when necessary;
• Operate with the highest level of care and respect for the Products;
• Utilize Company digital tools actively to offer a complete and integrated luxury experience;
• Work in synergy with the Back of House, participating to the daily operations of the store and maintaining an organized stock room;
• Act in compliance to Company procedures on operational guidelines and stock procedures, as well as security, cash activity, inventory, logistics and all main reporting activities requested by head office, ensuring that Company policies and procedures are proactively executed;
• Work as a team player and partner with fellow colleagues, foster open and constructive communication, to ensure a consistent exceptional experience and contribute to a positive working environment, embracing Diversity and inclusion values.

KNOWLEDGE AND SKILLS

Previous experience in a Client Advisor, Sales Assistant or similar role, preferably within the luxury fashion or premium retail sector.

Strong customer orientation and excellent interpersonal and communication skills, with the ability to build long-term relationships with clients and provide a high-level, personalized shopping experience.

Passion for fashion and luxury, with a genuine interest in the brand, its products and heritage, and the ability to effectively communicate product knowledge to clients.

Results-oriented, proactive and flexible, with a strong team spirit and the ability to work in a dynamic, fast-paced retail environment while contributing to the achievement of individual and store targets.