Sales Assistant - Milan

Golden Goose Group; Lombardia; Sur place; EUR 26 000 - 33 000; Plein temps

Résumé du poste

Golden Goose in Milan is seeking a passionate Sales Assistant (Style Maker) to introduce clients to the Golden world and craft personalized total looks that reflect their personality.

The role focuses on delivering exceptional service, leveraging omnichannel tools, and building enduring relationships, while maintaining store presentation and brand standards. Fluency in Italian and English is required; 1–3 years in luxury retail is preferred.

Qualifications

• Fluency in Italian and English.
• Minimum 1-3 years of luxury retail experience.
• Strong selling techniques and customer focus.
• Excellent presentation and communication skills.
• Knowledge of local market trends and omnichannel.

Responsabilités

• Assist customers in expressing their personality through dream looks and deliver exceptional service.
• Provide product insights and upsell/cross-sell to meet store objectives.
• Build lasting client relationships using omnichannel communications and personalized offers.
• Support store presentation and ensure brand standards in visuals.
• Handle store operations including opening/closing, inventory, and GDPR/health & safety compliance.
• Use digital tools (Golden App, Sales Force, Xstore, Stealth) to boost engagement.

Connaissances

Fluency in Italian and English

Customer focus

Sales techniques

Team player

Description du poste

Golden Goose is a journey of love and authenticity, leading you to embrace your true self, where tradition and innovation merge into timeless, one-of-a-kind creations.

DESCRIPTION

We are looking for a passionate talent to build our customer experience.

MISSION

The Sales Assistant (Style Maker) introduces the client to the Golden world, explaining the heritage and the values of the Brand. The Sales Assistant (Style Maker) is dedicated to crafting a complete and personalized Golden total look for the clients, capturing their dreams and reflecting their personality. This role is pivotal in achieving high levels of client satisfaction through a Golden narrative, an exceptional service and by fostering enduring relationships.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Assist customers in expressing their personality trough their ideal dream looks, playing a pivotal role in achieving the store's business objectives, customer satisfaction, and overall store success.

Engage actively in the sales process by providing comprehensive product insights, recommending additional items, and implementing up-selling and cross-selling strategies.

Cultivate and sustain positive customer relationships by making the clients feel relevant in the Golden Family, embracing omnichannel practices, leveraging digital tools and communication methods to ensure that customers receive updates, recommendations, and personalized offers.

Actively contribute to the overall store presentation, maintaining appropriate visual display and store standards, and ensuring that products are displayed accordingly with the brand's image and standards.

Assist with store operational procedures, including opening/closing, inventory management, and maintaining compliance with GDPR and health & safety standards

Utilize IT and digital tools effectively to enhance business processes and customer engagement (Golden App, Sales Force, Xstore, Stealth).

KEY REQUIREMENTS

Fluency in Italian and English. Additional language knowledge will be considered as a plus, reflecting our commitment to a diverse and inclusive workforce

Minimum 1-3 years of relevant experience in luxury retail

Self-motivation with positive attitude and professional selling techniques

Good customers focus with strong presentation, interpersonal and communication skills

Ability to monitor, catch and understand the most relevant industry trends and good understanding of local market (online and offline)

Flexibility to adapt to the evolving needs of the business and our customers

Strong team player

Location: Milan

Please be informed that if your profile aligns with the role's requirements, Golden Goose may rely on one of our recruiting partners to reach out to you. For details on how we process your personal data, please refer to our Privacy Policy: https://iaagmj.fa.ocs.oraclecloud.com/hcmUI/CandidateExperience/en/sites/GG/pages/20039 Should you need any futher information, please feel free to get in touch [e-mail].

We are an equal opportunity employer and passionately believe that our strength lies in people youniqueness We encourage applications from individuals of all backgrounds, experiences and perspectives. Because people are at the heart of everything we do.

In alignment with our dedication to equity and EU Pay Transparency Directive, we ensure a non-discriminatory recruitment process based on objective, gender-neutral criteria.

We focus entirely on equal pay for work of equal value, and we strictly do not request salary history from our applicants.

Salary Range: 26.000€ - 33.000€ RAL; 4° livello CCNL Commercio